This document is a template for creating a community-based organization (CBO)-facing flyer that explains HR1 work requirements changes and how CBOs can help spread the work and screen SNAP participants and applicants.
American Public Human Services Association (APHSA)
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
A strategy outlining a new, outcome-driven, slice-based approach to modernizing Medicaid Enterprise Systems, prioritizing experimentation, measurable outcomes, and cultural transformation over traditional large-scale system replacements.
A blog post outlining key strategies states can use to lower SNAP payment error rates, a priority given new fiscal penalties tied to error rates under recent federal law.
An overview video describing the Digital Identity Risk Management process outlined in NIST's Digital Identity Guidelines, which organizations can use to develop a risk-based approach to identity management.
This publication explains current state integrated eligibility and enrollment (IEE) system implementation processes, approaches, and opportunities for future processes and technologies. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This report provides human-centered design templates and implementation guidance to help states integrate Medicaid work requirement questions into benefits applications while minimizing administrative burden and coverage loss.
This folder contains Medicaid work requirement implementation toolkit, including policy guidance, application templates, question libraries, and a digital prototype designed to help states integrate work requirement questions into Medicaid applications.
A user research–driven persona framework that identifies key resident groups interacting with government services and outlines their needs, behaviors, and pain points to inform digital service design.
