Service Delivery Area: Benefits
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5 Things to Know About SNAP Employment & Training
This resource provides an overview of the Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) program, highlighting state implementation strategies, funding mechanisms, and policy opportunities to strengthen workforce participation among SNAP recipients.
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Using human-centered design and low-code tech to inform unemployment insurance policy implementation
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
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Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
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WIC Certification and Eligibility Resource and Best Practices Guide
The guide provides best practices for WIC staff on eligibility determination, documentation, and certification processes to improve service delivery.
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Guaranteed Income Pilots Dashboard
The Guaranteed Income Pilots Dashboard is designed to visualize data from 30+ guaranteed income pilots across the United States. This data and testimonies from participants shed light on ways in which unconditional cash is providing people the opportunity, freedom, and resilience to build financial security.
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Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Tools to Manage and Share Content
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
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Text to Connect: Using Text Message Outreach to Reduce SNAP Churn (Full Guide)
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
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Text to Connect: Strategy + Content for Using Text Message Outreach to Reduce SNAP Churn
Focused on strategy and content, this guide offers recommendations and best practices for crafting messages, engaging clients, and obtaining consent.
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Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide outlines how to scope and plan a text messaging program.
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Text to Connect: Legal + Policy Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
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Text to Connect: Evaluation of your Text Messaging Program to Reduce SNAP Churn
This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.