The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
This report explores strategies for developing a new generation of technologists dedicated to public interest work, emphasizing the need for a stronger talent pipeline to support government and nonprofit technology initiatives.
The Building Human-Centered Benefits Renewal Processes with Client Equity in Mind article by Code for America discusses the implementation of ex parte renewals in Minnesota's Medicaid program to streamline benefit renewals for aged, blind, and disabled populations, reducing administrative burdens and enhancing equity.
This Code for America article discusses how tax filing can be a powerful tool for economic justice, highlighting efforts to make the tax system more accessible and equitable for low-income individuals.
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.
Code for America discusses the importance of a people-centered, digital-first safety net. Tools of technology, policy, and good implementation can advance a bold vision that will allow the nation to push through the end of the COVID-19 crisis.
This case study documents how Civilla partnered with the Michigan Department of Health and Human Services (MDHHS) to redesign and modernize online enrollment for the state’s largest benefit programs.
This internal glossary defines key terms and concepts related to automating enrollment proofs for public benefits programs to support shared understanding among product and policy teams.
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
Few large government software projects are successful, as current ecosystems in place at agencies do not support agile development practices. This guide provides instructions to federal agencies on how to effectively budget for, procure, and oversee software development projects.
