Service Delivery Area: Benefits
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Policy 
Building the Tech-Enabled Safety Net: Public Benefits and Innovation Amid COVID-19
COVID-19 has highlighted the central role that technology plays in delivering essential services such as food, housing assistance, and unemployment insurance. How that technology is designed can make the difference between receiving or being denied the public benefits people are eligible for. The social safety net has been remade on the fly in response to COVID-19, but temporary patches to our systems aren’t sustainable. A growing field of tech-enabled safety net organizations have begun building tools that apply modern digital technology to the safety net. Getting people the services they’re eligible for requires the government to create policy and build technology that are inclusive, portable, interoperable, and people-centric. Read our new field scan, “Building the Tech-Enabled Safety Net” to understand a dozen fintech and civic tech organizations working across fourteen safety net programs and showing what’s possible when modern technology is married to a consumer insights perspective.
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Policy 
Reimagining a U.S. Benefits System That Supports All Workers: Five Key Takeaways from Public and Private Benefit Leaders
This rapporteur’s report features 5 key takeaways from the Aspen Institute Financial Security Program's 2022 Benefits Forum with 55 experts in public and private benefits, including corporate leaders, policymakers, worker advocates, entrepreneurs, and researchers, who came together to brainstorm solutions for closing gaps in our public and private benefits and strengthening their design and delivery to support all workers and their families. The goals were to identify areas of agreement across stakeholders and imagine and invent the benefits solutions that workers need today, and in the future, to promote household financial security. Participants concluded on five key takeaways from the discussions: 1. Households Need a Core Bundle of Benefits 2. Technology is Important, but it’s not a Panacea 3. Narrative change around Benefits is critical 4. Government and Employers have Important, Shared Roles 5. Financial Security Outcomes of Benefits must be Measured
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Policy 
The Complete Financial Lives of Workers
If work is to provide a real pathway to financial security, public and workplace benefits need to reflect the realities of 21st century employment, which includes a workforce increasingly required to engage in nonstandard and sometimes multiple jobs and where job stability is not guaranteed. Download “The Complete Financial Lives of Workers: A Holistic Exploration of Work and Public and Workplace Benefit Arrangements” today to learn: - Four conditions of work and benefits that allow LMI workers to thrive – informed by front-line insights from Aspen’s Consumer Insights Collaborative - A new matrix to unpack and highlight the major connections between work and benefit arrangements and workers’ prospects for financial security - Five key recommendations to build a benefits system that meets the needs of all workers and addresses the inequities observed in the current labor market and benefits systems
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Digitizing Policy + Rules as Code 
Rules as Code Demo Day | Demo 8: PolicyEngine | Max Gehnis and Nikhil Woodruff
We wrapped up Rules as Code Demo Day with Max Ghenis and Nikhil Woodruff, the founders of PolicyEngine. The PolicyEngine web app computes the impact of tax and benefit policy in the US and the UK. With PolicyEngine, anyone can freely calculate their taxes and benefits under current law and customizable policy reforms, and also estimate the society-wide impacts of those reforms. Policymakers and think tanks from across the political spectrum can analyze actual policy. PolicyEngine is built atop the open source OpenFisca US and UK microsimulation models and they are building an open unified data set utilizing data from the Policy Rules Database, Current Population Survey, Survey of Consumer Finances, Consumer Expenditures, tax records, and IRS Public Use File.
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Digitizing Policy + Rules as Code 
Rules as Code Demo Day | Demo 4: Benefits Data Trust Benefits Launch | Daniel Singer & Preston Cabe
We continued Rules as Code Demo Day with Daniel Singer and Preston Cabe from Benefits Data Trust. Benefits Data Trust provides benefit outreach and application assistance services in seven states. Using Benefits Launch, their in-house interview and rules engine, they support two hundred contact center employees as they screen and apply thousands of clients each year. They also offer a self-service screener, Benefits Launch Express. Additionally, they offer an eligibility API to integrate with other services.
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Digitizing Policy + Rules as Code 
Rules as Code Demo Day | Demo 3: Mes Aides | Thomas Guillet
The first half of Rules as Code Demo Day was wrapped up with Thomas Guillet who has contributed to Open Fisca France and beta.gouv. He demoed the code for Mes Aides—or My Benefits—which is France’s social benefit simulator that leverages open source rule models for over 600 benefits while keeping the displayed complexity to its minimum.
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Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery
LA County and GetCalFresh made access to food assistance more equitable by offering a more flexible interview process.
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Communications 
Encouraging Uptake of Benefits with Psychological Ownership Messaging
A brief report on our quantitative research about messages that increase people's take-up of government benefits by making them feel like those benefits belong to them.
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Understanding the impact of churn and how agencies can better use communication channels to help clients keep their benefits.
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Human-Centered Design 
Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
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Human-Centered Design 
6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
President Biden believes that every American—regardless of where you live, where you work, or who you are—should have simple, seamless, and secure access to the Federal services they need. Over the past six months, we’ve gotten off to a fast start translating the President’s historic Executive Order on customer experience into action. Today, at the half-year mark, we have more key updates to share.
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Human-Centered Design 
Applicant Experience Journey Map
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.