Service Delivery Area: Benefits
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Automation + AI ITEM 10: How a Small Legal Aid Team Took on Algorithmic Black Boxing at Their State’s Employment Agency (And Won)
In June 2022, Legal Aid of Arkansas won a significant victory in their ongoing work to compel Arkansas’ employment agency to disclose crucial details about how it uses automated decision-making systems to detect and adjudicate fraud.
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Automation + AI Government By Algorithm: Artificial Intelligence In Federal Administrative Agencies
Little is known about how agencies are currently using AI systems, and little attention has been devoted to how agencies acquire such tools or oversee their use.
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Automation + AI Dispelling Myths About Artificial Intelligence for Government Service Delivery
Directed at government practitioners, this resource addresses common misconceptions about artificial intelligence (AI) and explains the current state of technology.
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Automation + AI Defining and Demystifying Automated Decision Systems
This article suggests that a lack of clear, shared definitions makes it harder for the public and policymakers to evaluate and regulate technical systems that may have significant impacts on communities and individuals by shaping access to benefits, opportunities, and liberty. It presents and evaluates a definition for automated decision systems, developed through workshops with interdisciplinary scholars and practitioners.
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Digital Identity Combatting Identity Fraud in Government Benefits Programs
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
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Diversity, Equity + Inclusion Child Care and Development Fund Equity Assessment Toolkit
This toolkit provides resources for training and technical assistance (T/TA) providers in the Child Care Technical Assistance Network (CCTAN) to help State, Territory, and Tribal CCDF Lead Agencies be prepared to conduct equity assessments.
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Automation + AI Challenging the Use of Algorithm-driven Decision-making in Benefits Determinations Affecting People with Disabilities
This report analyzes lawsuits that have been filed within the past 10 years arising from the use of algorithm-driven systems to assess people’s eligibility for, or the distribution of, public benefits. It identifies key insights from the various cases into what went wrong and analyzes the legal arguments that plaintiffs have used to challenge those systems in court.
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Automation + AI Blueprint for an AI Bill of Rights
The White House Office of Science and Technology Policy has identified five principles that should guide the design, use, and deployment of automated systems to protect the American public in the age of artificial intelligence. These principles help provide guidance whenever automated systems can meaningfully impact the public’s rights, opportunities, or access to critical needs.
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Automation + AI Algorithmic Accountability: A Primer
The primer–originally prepared for the Progressive Congressional Caucus’ Tech Algorithm Briefing–explores the trade-offs and debates about algorithms and accountability across several key ethical dimensions, including fairness and bias; opacity and transparency; and lack of standards for auditing.
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Automation + AI Use Cases for Robotic Process Automation in UI Claims Processing
For the past year, modernization teams at the Department of Labor (DOL) have been helping states identify opportunities to automate rote, non-discretionary, manual tasks, with the goal of helping them speed up the time that it takes to process claims. This post provides more context on Robotic Process Automation (RPA) and potential use cases in unemployment insurance.
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Automation + AI State of State AI Laws
This resource tracks state laws on AI at various stages of development and passage.
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Automation + AI Screened & Scored in the District of Columbia
This report explores how automated decision-making systems are being used in one jurisdiction: Washington, D.C.