Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Unemployment Insurance.
This analysis outlines how the federal H.R. 1 legislation will reshape funding, eligibility, and service delivery across key state programs—including SNAP, Medicaid, higher education, and energy—quantifying projected fiscal and human impacts across multiple agencies
Washington State Office of Financial Management (OFM)
This report outlines the foundational requirements and policy choices that states must consider as they prepare to implement mandatory Medicaid work reporting under H.R. 1.
This blog presents a service blueprint that maps how expanded SNAP work requirements will affect the application, eligibility, and maintenance processes—and offers design recommendations to reduce administrative burden.
An overview of direct cash programs and innovations in the U.S., exploring how unconditional cash transfers promote economic stability, mobility, and well-being.
This document is a caseworker-facing flowchart for use in screening SNAP applicants and participants to determine if they are subject to work requirements.
American Public Human Services Association (APHSA)
This economic analysis article examines how state-level policy variations have created increasingly wide disparities in Unemployment Insurance (UI) benefit levels and access.
This project portfolio page details a human-centered service design partnership with the Michigan Unemployment Insurance Agency (UIA) to revitalize and streamline the state's unemployment benefits system following crisis-level strain.
This resource examines the role of Medicaid in West Virginia and documents how the post-pandemic Medicaid “unwinding” process affected residents, highlighting participant experiences and the program’s importance for health and economic stability.
This report provides human-centered design templates and implementation guidance to help states integrate Medicaid work requirement questions into benefits applications while minimizing administrative burden and coverage loss.
An interactive dashboard that allows users to explore Supplemental Nutrition Assistance Program (SNAP) Quality Control data to better understand payment errors, eligibility issues, and administrative performance across states.
