Resource Format: Toolkit
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Diversity, Equity + Inclusion Researching Inequities in a Public Benefits Program with a Racial Equity Framework, 7 Takeaways
The New Practice Lab partnered with students of the Stanford Public Interest Technology (PIT) Lab to understand how the Racial Equity Framework can shape research by actively identifying anti-Blackness, racial biases, and inequities that exist in public policy. This article documents the findings of the Stanford PIT Lab as they researched how the Earned Income Tax Credit (EITC) design affects communities of color.
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A Playbook for Improving Unemployment Insurance Delivery
A playbook by New America describing lessons learned from past recessions, recent pandemic-inspired innovations, and complementary benefit spaces like SNAP and WIC.
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Policy Establishing Emergency Cash Assistance Programs
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
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Diversity, Equity + Inclusion The New Practice Lab’s Racial Equity Framework
New America’s New Practice Lab discusses insights into racial inequities within the Unemployment Insurance System, and provides recommendations its framework for rectifying inequality in policies and programs moving forward.
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Procurement Make RFPs More Equitable
A Request For Proposals (RFP) is a document describing a project that needs an outside business to complete. Clear, concise RFPs are necessary to attract potential talent, in addition to making the process more equitable and efficient. This article provides several suggestions on improving an organization’s RFP.
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Human-Centered Design Design Kit: The Human-Centered Design Toolkit
IDEO’s Human-Centered Design Toolkit lays out how and why human-centered design can impact the social sector.
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Human-Centered Design The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
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Human-Centered Design How to begin designing for diversity
In order to create for all, we have to employ processes that authentically engage misrepresented communities. People tend to think of diversity, equity, and inclusion (DEI) efforts in terms of implicit bias workshops, employee resource groups, and hiring processes. These efforts are all important, but it is also necessary to focus on DEI as it relates to the creation of products, services, and content, and use a design-thinking approach to tackle these tricky issues.
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Human-Centered Design ideas42 Methodology
This article introduces ideas42, a non-profit behavioral research and design firm applying insights from behavioral sciences, including behavioral economics (BE), social psychology, and other disciplines, for social good. Their behavioral design methodology is human-centered, but it incorporates scientific insights and iterative testing, applying observations about how people choose and act from experimental academic research to inform qualitative research.
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Playbook For Ethical Tech Governance
Governments and leaders are required to regulate change while mitigating risk, so IFTF's Governance Futures Lab developed this decision-making guide for them. In a world where technologies are transforming faster than we can keep up, anticipatory governance is crucial in order to safeguard against both the intended and unintended effects of technological advances.
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Human-Centered Design How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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Human-Centered Design Discovery Sprint Guide
This guide explains the U.S. Digital Service’s “discovery sprint,” a process by which teams can quickly build a common understanding of the status of complex organization, system, or service.