Resource Format: Toolkit
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SUN Bucks (Summer EBT) Implementation Toolkit
This toolkit provides guidance and resources for state agencies to effectively implement the USDA’s Summer Electronic Benefit Transfer (EBT) program, which helps low-income families buy food during the summer months when school meals are unavailable.
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Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
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AI Toolkit
Guidance and Resources for Policymakers, Teachers and Parents to Advance AI Readiness in Ohio Schools.
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Design Patterns Catalogue
A catalogue to help teams design trustworthy services that work for people. Categories including informing decisions, signing into services, giving and removing consent, and doing security checks.
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Increasing Older Adult Access to SNAP
This brief highlights the complex journey that older adults experience when applying for and enrolling in SNAP, including the major barriers and solutions that improve access along the way.
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Improving Unemployment Insurance Applications with CX Principles
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application.
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Summer EBT Playbook
Playbook to implement a human-centered Summer EBT program in 2024 and beyond.
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Strengthening Analytics in Government Agencies: A Toolkit for Sustainable Data Use
This toolkit offers strategies and tools to help agencies build the culture and infrastructure needed to apply data analysis routinely, effectively, and accurately – referred to in this publication as “sustainable data use.”
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Spanish Translation Guide for Unemployment Insurance
Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content
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Guide to robotic process automation
The Guide to Robotic Process Automation, including the RPA Playbook provides detailed guidance for federal agencies starting a new RPA program or evolving an existing one.
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Tips on Equitable Communication Practices in a Policy Context
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet highlights the importance of using equitable communication and includes tips, guiding questions, and additional resources.
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Tips on Engaging Diverse Groups of External Partners
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet provides key considerations for how organizations can identify potential diverse external partners, conduct outreach to them, and build and sustain productive relationships with them.