Resource Format: Toolkit
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Text to Connect: Planning a Text Message Program to Reduce SNAP Churn
This guide outlines how to scope and plan a text messaging program.
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Accessible Technology Procurement Toolkit
A guide on how to procure for accessible technology.
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How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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2022 Benefits Scorecard
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
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Targeted Text Message Outreach Can Increase WIC Enrollment, Pilots Show
WIC enrollment has declined over the last decade, preventing millions of eligible low-income individuals from accessing its benefits. This report examines state WIC outreach pilots and discusses the effectiveness of text message outreach and key considerations when developing and launching targeted text outreach campaigns.
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Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
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The Ad Hoc Research Thinking Field Guide
This field guide is for digital services and technology leaders working at the federal, state, or local government level. It describes a way of applying research approaches to strategic decision making across digital services.
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Usability testing kit
A collection of guidelines and templates to help you check the usability of election materials
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National Collaborative for Integration of Health and Human Services: Promoting Greater Health and Well-Being
This report outlines the guiding principles, policy priorities, and tools for the National Collaborative for Integration of Health and Human Services, aimed at improving health and well-being outcomes through the integration of health care and human services programs.
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Guide on Advancing Equity through Quantitative Analysis
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this guide explores opportunities to advance equity in quantitative analysis, including by recognizing common biases (e.g., research and measurement bias).
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Medicaid and CHIP Eligibility Renewals: A Communications Toolkit
This resource is a communications toolkit designed to help states and stakeholders inform Medicaid and CHIP recipients about the eligibility renewal process, ensuring they take necessary steps to maintain or transition to alternative health coverage.
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Tips on Engaging Diverse Groups of External Partners
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet provides key considerations for how organizations can identify potential diverse external partners, conduct outreach to them, and build and sustain productive relationships with them.