Resource Format: Toolkit
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Design Justice Network Principles
Design justice rethinks design processes, centers people who are normally marginalized by design, and uses collaborative, creative practices to address the deepest challenges our communities face.
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Building Teams That Last
This brief highlights strategies for hiring, retaining, and upskilling digital service teams to ensure long-term success in government.
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Design Patterns Catalogue
A catalogue to help teams design trustworthy services that work for people. Categories including informing decisions, signing into services, giving and removing consent, and doing security checks.
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Plain Language Is for Everyone, Even Experts
People want clear and concise information devoid of unnecessary jargon or complex terms. Plain language benefits both consumers and organizations.
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An Agile Software Development Solicitation Guide
Government solicitations to procure custom software are often long, complicated, and take months. By using 18F’s agile contract format, agencies can hire an agile software contractor with a quickly-written dozen-page solicitation, allowing for immense savings in time and money.
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Trustworthy AI (TAI) Playbook
This playbook provides federal agencies with guidance on implementing AI in a way that is ethical, transparent, and aligned with public trust principles.
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The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
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Text to Connect: Evaluation of your Text Messaging Program to Reduce SNAP Churn
This guide focuses on designing an evaluation plan to assess the impact of a text messaging program.
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AI Toolkit
Guidance and Resources for Policymakers, Teachers and Parents to Advance AI Readiness in Ohio Schools.
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Unemployment Insurance Email Template Kit v1.0
This kit contains a collection of styles, components, and building blocks to quickly create action-forward emails for Unemployment Insurance programs within the U.S.
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Unemployment Insurance Equitable Access Toolkit
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.
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NIST AI Risk Management Framework Playbook
The AI RMF Playbook offers organizations detailed, voluntary guidance for implementing the NIST AI Risk Management Framework to map, measure, manage, and govern AI risks effectively.