Resource Format: Toolkit
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Federal Plain Language Guidelines
Guidelines to help organizations write in compliance with the Plain Writing Act of 2010.
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De-risking Guide: Budgeting and overseeing tech projects
Guide by 18F explaining how to minimize the risk of policy failure when selecting technology vendors.
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Blueprint for a Human-Centered Safety Net
Describes the Principles of a Human-Centered Safety Net: Many Welcoming Doors, Easy to Understand, Clients Can Make Informed Decisions, Responsive to Changing Needs, Simple Actions
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18F Methods: Usability Testing
18F describes how to implement usability tests to understand how intuitive a given design is, as well as how adaptable it is to meeting user needs.
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18F Agile-based project approach
18F describes its Agile-based project approach combining iterative software development, product management, user-centered design, and DevOps.
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How to create a service blueprinting facilitation guide
A toolkit for creating a dynamic service blueprint that can be modified or expanded upon to fit an organization's needs.