Resource Format: Standards + Guidance
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DHS Biometric Technology Rallies
The Department of Homeland Security's Biometric and Identity Technology Center (BI-TC) has hosted Biometric Technology Rallies to test new and emerging biometric technologies since 2018. This website hosts information about the 2022 and 2023 rallies.
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Prototyping a document management system for future emergencies
Research from the Department of Labor shows that document management systems reduce barriers for claimants and help states be more efficient. With additional improvements and investment, these systems can be even more effective in serving the public and reducing backlogs in times of crisis.
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Identity Authentication Pilot Projects – Conversion to State Option
This guidance document from the Food and Nutrition Service (FNS) allowed states more flexibility in verifying SNAP applicant identity.
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Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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AI & Inclusive Hiring Framework
This framework provides voluntary guidance to help employers use AI hiring technology in ways that are inclusive of people with disabilities, while aligning with federal risk management standards.
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NIST Digital Identity Guidelines: Special Publication 800-63, Revision 4
Federal guidelines for digital identity services, outlining technical and procedural requirements for identity proofing, authentication, and federation.
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Responsible Use of Generative Artificial Intelligence for the Federal Workforce
Thoughts from the U.S. Office of Personnel Management on the responsible use of generative artificial intelligence (GenAI) for the federal workforce.
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Federal Plain Language Guidelines
Guidelines to help organizations write in compliance with the Plain Writing Act of 2010.
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Blueprint for an AI Bill of Rights
The White House Office of Science and Technology Policy has identified five principles that should guide the design, use, and deployment of automated systems to protect the American public in the age of artificial intelligence. These principles help provide guidance whenever automated systems can meaningfully impact the public’s rights, opportunities, or access to critical needs.
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Building Resilience: A Plan for Transforming Unemployment Insurance
The GAO placed the UI system on its High Risk List in June 2022, leading the DOL to develop a transformation plan detailing activities and strategies for building a resilient UI system capable of responding effectively to future economic challenges.
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Proposed Performance Standards for Equitable Access to Unemployment Insurance
This proposal recommends a set of new federal performance standards that would measure and improve UI access. The proposal is intended to supplement existing federal UI standards, but all UI standards and metrics should be periodically reevaluated and updated as the conditions facing unemployed workers and benefit delivery change.
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Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.