Research from the Department of Labor shows that document management systems reduce barriers for claimants and help states be more efficient. With additional improvements and investment, these systems can be even more effective in serving the public and reducing backlogs in times of crisis.
The IRS Direct File Pilot Program After Action Report evaluates the 2024 pilot of a free, government-run tax filing system, assessing taxpayer participation, user experience, and potential for future expansion.
The OECD AI Principles promote use of AI that is innovative and trustworthy and that respects human rights and democratic values. The principles were adopted in 2019; this webpage provides an overview of the principles and key terms.
Organisation for Economic Co-operation and Development (OECD)
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. This guideline focuses on the enrollment and verification of an identity for use in digital authentication.
National Institute of Standards and Technology (NIST)
The report discusses how state Medicaid agencies can enhance efficiency and maintain coverage for eligible individuals by implementing ex parte renewals, which automatically renew beneficiaries' coverage using existing data without requiring action from enrollees.
These guidelines from the National Institutes of Standard and Technology provide technical requirements for federal agencies implementing digital identity services.
National Institute of Standards and Technology (NIST)
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
This framework outlines USDA’s principles and approach to support States, localities, Tribes, and territories in responsibly using AI in the implementation and administration of USDA’s nutrition benefits and services. This framework is in response to Section 7.2(b)(ii) of Executive Order 14110 on Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems.
The State of California government published guidelines for the safe and effective use of Generative Artificial (GenAI) within state agencies, in accordance with Governor Newsom's Executive Order N-12-23 on Generative Artificial Intelligence.
