Resource Format: Standards + Guidance
-
Unemployment Insurance IT Modernization Strategy
A guide to the strategy to help states move from monolithic, brittle unemployment insurance systems to modular, flexible solutions.
-
Human-Centered Design 
Evaluating CX with Survey Design
In the Fall of 2022, the USDOL Office of Unemployment Insurance Modernization (OUIM) consulted with the Illinois Department of Employment Security (IDES) to provide hands-on support with IT modernization and customer experience strategy. Primary discussions focused on making informed product, service, and business decisions based on qualitative and quantitative data— how might IDES leverage existing data streams to identify the most pressing technology issues in their unemployment insurance system, and how might IDES act upon this information in a timely and impactful manner?
-
User Research 
Obtaining Consent for User Research
Better designs should never come at the cost of another person’s wellbeing. Informed consent is a fundamental part of an ethical research program, which respects participants and protects them from harm.
-
User Research 
Digital.gov User Testing and Research News and Events Feed
A collection of updates, news, and events on user testing and research from Digital.gov.
-
User Research 
Digital.gov Research Resources
Resources from Digital.gov on research
-
User Research 
7 Ways to Ignite User-Centered Design at Your Agency
Some tips for success when introducing user-centered design (UCD) to your organization.
-
Public Benefits Delivery & Consumer Protection
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
-
Digital Identity 
Roadmap: NIST Special Publication 800-63-4 Digital Identity Guidelines
The Revision 4 of the National Institute of Standards and Technology (NIST) Special Publication 800-63, Digital Identity Guidelines, intends to respond to the changing digital landscape that has emerged since the last major revision of this suite was published in 2017 — including the real-world implications of online risks. This roadmap outlines NIST's project milestones and opportunities to provide feedback through March 2023.
-
Digital Identity 
Digital Identity Guidelines: Enrollment and Identity Proofing, Special Publication 800-63A, Revision 3
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. This guideline focuses on the enrollment and verification of an identity for use in digital authentication.
-
Digital Identity 
Digital Identity Guidelines: Federation and Assertions, Special Publication 800-63C, Revision 3
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. This guideline focuses on the use of federated identity and the use of assertions to implement identity federations. Federation allows a given credential service provider to provide authentication and (optionally) subscriber attributes to a number of separately-administered relying parties.
-
Digital Identity 
Digital Identity Guidelines: Authentication and Lifecycle Management, Special Publication 800-63B, Revision 3
These guidelines provide technical requirements for federal agencies implementing digital identity services and are not intended to constrain the development or use of standards outside of this purpose. These guidelines focus on the authentication of subjects interacting with government systems over open networks, establishing that a given claimant is a subscriber who has been previously authenticated.
-
Digital Identity 
NIST Digital Identity Guidelines: Special Publication 800-63, Revision 3
These guidelines from the National Institutes of Standard and Technology provide technical requirements for federal agencies implementing digital identity services.