Resource Format: Standards + Guidance
-
Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
-
In-Depth Equity Assessment Guide
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tool describes how to conduct intensive equity assessments of existing programs, policies, and processes. It may be useful for state and local governments, tribal governments, and other private or non-profit organizations focused on programs and policies relating to health and human services.
-
Federal Plain Language Guidelines
Guidelines to help organizations write in compliance with the Plain Writing Act of 2010.
-
AI & Inclusive Hiring Framework
This framework provides voluntary guidance to help employers use AI hiring technology in ways that are inclusive of people with disabilities, while aligning with federal risk management standards.
-
Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
-
State of California GenAI Guidelines for Public Sector Procurement, Uses and Training
The State of California government published guidelines for the safe and effective use of Generative Artificial (GenAI) within state agencies, in accordance with Governor Newsom's Executive Order N-12-23 on Generative Artificial Intelligence.
-
SNAP Keys to Application Processing Timeliness
This document provides guidance on strategies to achieve and maintain acceptable timeliness rates for SNAP benefit approval and delivery.
-
Guide on Advancing Equity by Incorporating Intersectionality in Research and Analysis
This guide explores intersectionality and why it is essential for advancing equity. It explores strategies for planning and conducting research with an intersectional lens, describes quantitative measures and methods to examine differences across groups of people with intersecting identities, and provides key considerations for using qualitative data to better understand intersectionality.
-
Training and Employment Notice No. 18-24: Customer Experience Checklist and Resources for Unemployment Insurance Programs
Includes customer experience checklist, metrics, and resources to help states improve unemployment insurance programs.
-
plainlanguage.gov
Plainlanguage.gov is the United State's federal government's website for improving communication with the public
-
Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
-
Digital.gov User Testing and Research News and Events Feed
A collection of updates, news, and events on user testing and research from Digital.gov.