Resource Format: Standards + Guidance
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Training and Employment Notice No. 18-24: Customer Experience Checklist and Resources for Unemployment Insurance Programs
Includes customer experience checklist, metrics, and resources to help states improve unemployment insurance programs.
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Introduction to the AI Guide for Government
A guide from the General Service Administration to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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SNAP Keys to Application Processing Timeliness
This document provides guidance on strategies to achieve and maintain acceptable timeliness rates for SNAP benefit approval and delivery.
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In-Depth Equity Assessment Guide
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tool describes how to conduct intensive equity assessments of existing programs, policies, and processes. It may be useful for state and local governments, tribal governments, and other private or non-profit organizations focused on programs and policies relating to health and human services.
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Guide on Advancing Equity through Quantitative Analysis
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this guide explores opportunities to advance equity in quantitative analysis, including by recognizing common biases (e.g., research and measurement bias).
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Why Framing Matters: Ways to Move Forward
Effective framing strategies can improve public understanding and support for human services by emphasizing broader systemic impacts.
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Delivery-Driven Policy: Policy designed for the digital age
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
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Guidance for Inclusive AI
This resource helps individuals with aligning their work with the needs of the communities they wish to serve, while reducing the likelihood of harms and risks those communities may face due to the development and deployment of AI technologies.
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How to Protect Government Data with Privacy-Enhancing Technology
This guide introduces privacy-enhancing technologies (PETs) and provides practical guidance for government agencies on selecting and implementing them to securely use, share, and protect sensitive data.
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Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
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NIST Digital Identity Guidelines: Special Publication 800-63, Revision 4, Second Public Draft
This resource provides updated draft digital identity guidelines for identity proofing, authentication, and federation, aiming to improve security, privacy, usability, and equity in digital identity systems.
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Customer Experience Principles for Unemployment Insurance
The blog post sets up a foundational perspective on CX principles for the state UI agencies.