Resource Format: Report
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The New Government Appointee Guidebook
In this guidebook we offer opportunities to better understand the challenges government appointees may face and new approaches in addressing them.
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Public Benefits Delivery & Consumer Protection
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
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Designing for Multilingual Translation
This resource guide outlines approaches for translating content to improve equitable access to benefits.
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A Tsunami of Volatility: The Impact of the Design and Implementation of CARES Act Supplemental Unemployment Benefits on Lower-Income Households
This report discusses the financial resilience strategies families used to manage gaps before benefits arrived, in addition to providing recommendations for how benefits can be better designed in the future to fit the financial lives of lower-income households.
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Building Resilience Action Area 7: Strengthening Reemployment and Connections to Suitable Work
This section of the Building Resilience plan outlines strategies to improve reemployment outcomes for unemployment insurance (UI) claimants by expanding access to services, updating work search requirements, and increasing use of Short-Time Compensation programs.
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Designing Better Programs for Young Parents & Families
This report highlights lessons learned from improving economic stability and well-being outcomes for young parent families, focusing on interagency collaboration, community engagement, data-driven improvement, and aligned services to guide future efforts.
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Recommendations to Set Path for Reform at the Employment Development Department
In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.
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Shaping Digital Identity Standards: Explainer and Recommendations
A plain-language explainer and recommendations on technical standard-setting for digital identity systems for non-technical audiences
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Benefits of Interoperability in the Health & Human Services System
This report explains how the A-87 Exception enabled states to modernize and integrate health and human services systems, improving service delivery, efficiency, and data sharing across programs.
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Digital Authentication and Identity Proofing in Supplemental Nutrition Assistance Program (SNAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include SNAP.
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A Guiding Framework to Vetting Public Sector Technology Vendors
A guiding framework to help vet technology vendors in the public sector.
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Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.