Resource Format: Report
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Data 
Michigan’s Coordinating SNAP & Nutrition Supports Impact Report
The Michigan Department of Health and Human Services, together with the Food Bank Council of Michigan and the Michigan Department of Education developed a comprehensive Food Insecurity Map and a closed-loop referral system for nutrition and economic supports. The goal of these initiatives was to leverage cross-sector data to inform policy decisions, streamline access to food assistance, and reduce administrative burden. This report documents lessons learned and outcomes of their project.
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Data 
New Mexico’s Coordinating SNAP & Nutrition Support Impact Report
The New Mexico Human Services Department and Department of Health, as part of the Coordinating SNAP & Nutrition Supports program, leveraged data sharing to align SNAP, Medicaid, TANF, and WIC. Their new online interface automates the referral process, making it easier for families to access the nutrition and economic supports they are eligible for.
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Data 
New Jersey’s Coordinating SNAP & Nutrition Supports Impact Report
The New Jersey Department of Human Services and New Jersey Department of Health collaborated in their Coordinating SNAP & Nutrition Supports project to enhance the enrollment and coordination of SNAP and WIC programs. By developing the NJ Nutritional Data Hub and an innovative webservice, the project identified and reached out to families receiving SNAP but not WIC, and vice versa, significantly streamlining the adjunctive eligibility process. This report documents best practices and lessons learned from their project.
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Diversity, Equity + Inclusion 
Mecklenburg County, North Carolina’s Coordinating SNAP & Nutrition Supports Impact Report
Through the Coordinating SNAP & Nutrition Supports program, Mecklenburg County, NC leveraged a Food Security Navigator model and data analysis to increase access to nutrition supports. This report documents best practices and lessons learned from their project.
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Automation + AI 
State of California: Benefits and Risks of Generative Artificial Intelligence Report
This report on the use of Generative AI in State government presents an initial analysis of the potential benefits to individuals, communities, government and State government workers, while also exploring potential risks.
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Digital Identity 
Identity Fraud Victim Redress Process and Systems
This report provides specific actions the federal government could take to reduce identity fraud and establish a whole-of-government victim redress approach.
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SNAP State Options Report
SNAP statutes and regulations provide the state SNAP agency with certain options to tailor SNAP according to their respective operational considerations and policy preferences. This report summarizes 19 SNAP policy options (in effect as of Oct. 1, 2023) and waivers (implemented as of July 1, 2023) chosen by SNAP state agencies (50 states, the District of Columbia, Guam, and Virgin Islands) in federal fiscal year (FY) 2023.
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Digitizing Policy + Rules as Code 
Rules as code: Seven levels of digitisation
This report, written for practitioners, classifies “digital transformation” of legal rules into a hierarchy of levels to help establish common terms.
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Automation + AI 
Analysis of Robotic Process Automation in SNAP: Three Case Studies
This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.
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Management 
Building Innovative Digital Services Municipal Action Guide
A guide from the National League of Cities and Digital Service Network discussing how local governments can implement and utilize digital services.
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Diversity, Equity + Inclusion 
New Jersey’s Worker-centered Approach to Improving the Administration of Unemployment Insurance
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.
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Digitizing Policy + Rules as Code 
Helping People with Low Incomes Navigate Benefit Cliffs: Lessons Learned Deploying a Marginal Tax Rate Calculator
This report details findings and lessons from a project to develop a calculator to help people anticipate how a change in earnings from employment would affect their net income and information on their estimated effective marginal tax rate.