Resource Format: Report
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Policy 
Paving the Road to ACCESS: Early Insights from the Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) Initiative
In the early stages of the Aligned Customer-Centered Ecosystem of Supports & Services (ACCESS) Initiative, professionals in the health, human services, and labor sectors overwhelmingly expressed a deep desire for alignment to increase workforce capacity, streamline processes, and, above all, improve service delivery to those accessing services and programs. Through the ACCESS project, key collaborators have shared insights into current and future opportunities for alignment within their agencies, including potential enablers for and barriers to alignment activities.
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Procurement 
Unemployment Insurance IT Modernization Grant Projects: Phase 1 Summary Report
This report summarizes findings and observations on the implementation of Phase 1 of the U.S. Department of Labor’s Open UI Initiative, highlighting effective strategies, challenges, opportunities, and recommendations for supporting states’ UI modernization efforts.
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Procurement 
Modernizing Unemployment Insurance: Lessons From The Tiger Teams
BPC compiled 14 key lessons for updating UI benefits administration. A central theme is how closely tied integrity, equity, and timeliness are to improving the administration of UI benefits. This report presents findings from a review by the Bipartisan Policy Center of DOL’s Tiger Teams initiative. To conduct the review, BPC held a series of interviews from February to June 2023 with UI officials from 11 of 36 participating states, DOL officials responsible for overseeing the initiative, and state-level claimant advocacy groups that contributed to the initiative.
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How to Streamline Verification of Eligibility for Medicaid and SNAP
This toolkit provides resources for advocates and state agencies seeking to streamline the eligibility verification process for Medicaid and SNAP.
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Policy 
Building and Sustaining Data Analytics Capacity: The TANF Data Collaborative Pilot Initiative Final Report
In 2017, the Administration for Children and Families (ACF) under the U.S. Department of Health and Human Services began the TANF Data Innovation (TDI) project. Its goal was to expand TANF agencies use of TANF administrative and employment data to improve program services and outcomes for families with low incomes. This report focuses on the TANF Data Collaborative (TDC) component of the TDI. TDC provided technical assistance (TA) and learning opportunities to two groups: all TANF agencies serving families on or eligible for TANF, and a select few agencies chosen for the TDC Pilot Initiative.
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Automation + AI 
Enabling Principles for AI Governance
A report from the Center for Security and Emerging Technology (CSET) discussing enabling principles for artificial intelligence (AI) governance.
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Automation + AI 
How States Can Improve Generative AI’s Role in Disability Empowerment
Recommendations for states to consider when working with AI vendors throughout the procurement and implementation process
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Digitizing Policy + Rules as Code 
Benefits Cliffs Coaching with the Atlanta Fed’s CLIFF Tools: Implementation Evaluation of the National Pilot
The Atlanta Fed’s CLIFF tools provide greater transparency to workers about potential public assistance losses when their earnings increase. We find three broad themes in organization-level implementation of the CLIFF tools: identifying the tar- get population of users; integrating the tool into existing operations; and integrating the tool into coaching sessions.
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Data 
State Data Maturity Assessment
This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.
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Data 
Using Data to Advance Digital Skills: A State Playbook
To assist states in closing digital skill gaps and preparing for digital equity planning, this brief offers key questions and resources for state leaders to consider.
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Human-Centered Design 
‘They’re Stealing Food From My Kids’: SNAP recipients and the struggle against EBT Theft
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
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Policy 
Measuring psychological burdens in access to U.S. social programs
This report contributes to the quantitative measurement of psychological burdens by examining a case study of a single social program: the Supplemental Nutrition Assistance Program, by considering new quantitative measures of the psychological burdens faced by SNAP applicants.