In this brief, they present a definition of HCD that is applicable to the context of human services delivery, differentiate HCD from similar design and problem-solving approaches, and describe how HCD is being used in human services.
U.S. Department of Health and Human Services (HHS)
This paper discusses the country’s chronic underinvestment in children and resulting outcomes, including new data on poverty rates among young children, is inextricable from the prospects of young children; and the remarkably comprehensive pandemic-era response policies, including which changes contributed most to reducing child poverty.
The resource explains how to shift from cultural competence and cultural humility toward cultural responsiveness, by applying the two former approaches to deliver services rooted in respect and appreciation for the role of culture in the individual’s and family’s beliefs, attitudes, and behaviors.
U.S. Department of Health and Human Services (HHS)
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
This study emphasizes the need for better tracking of gig economy data and qualitative insights, as interviews from the American Voices Project reveal how broader economic trends impacted individual lives and filled gaps during the pandemic.
This brief offers a new, anti-racist vision for transforming the Child Care and Development Fund (CCDF) into a program that actively pushes back against structural racism and advances racial equity and economic prosperity for all families.
The report identifies strategies to improve young people's access to public benefits, including targeted outreach, benefit navigation, partnerships, eligibility expansion, and administrative efficiency.
CMS finalized a rule in May 2024 that requires states to implement Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs) to ensure Medicaid enrollees are better represented in decision-making — this guide provides tips and examples to help guide the process.
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
In this updated primer, the DBN introduces the concept of digital identity, and provides brief snapshots of digital identity-related developments internationally and in the U.S.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
