Resource Format: Article: Journalism
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What Government Programs Should Measure: How Well They Help People
It is necessary give the public servants who manage safety-net systems the technology tools and incentives to track critical outcomes and meet people where they are.
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The Move to Digital Government Requires More Than Just Tech
Processes, power and people are also crucial elements.
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Reddit Is America’s Unofficial Unemployment Hotline
Reddit's unemployment forums have become vital support networks during the pandemic, offering advice, emotional support, and a sense of community to those navigating job loss and financial hardship.
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GSA extends login.gov access to states and localities
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
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After all these years, ‘welfare reform’ is the same racist dog whistle it always was
“Welfare reform” is often racially-coded, as it is used as a dog-whistle to propagate hostility towards poor people of color.
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The Time Tax: Why is so much American bureaucracy left to average citizens?
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
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What More States Allowing SNAP Recipients to Buy Food Online Means for Food Security
This article from Civil Eats explores how expanding online purchasing options for SNAP recipients can improve food security, especially in the wake of the COVID-19 pandemic.
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A state-by-state breakdown of failures in unemployment systems across the US during the pandemic
This article examines how outdated state unemployment insurance (UI) systems struggled during the COVID-19 pandemic, leading to delays, technical failures, and widespread frustration for job seekers.