In this webinar, the Center on Budget and Policy Priorities and the Digital Benefits Network explored key terms related to digital identity, and provided ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. Presenters also shared a list of resources, including guidance from National Institute of Standards and Technology (NIST), introductory materials, and other research to support participants in continued learning.
This report examines how states strategically approached managing and administering the historic influx of COVID-19 relief funds for child care and early childhood systems, focusing on governance structures, funding management systems, and data systems
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
Less than 10% of applications for VA health care are submitted digitally. This article describes how the U.S. Digital Service partnered with the Health Eligibility Center to change that, making it possible for anyone with an internet connection to apply anytime, anywhere, from any device.
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
Important considerations for understanding user needs to inform responsive design in rapidly changing contexts are discussed, including how context, threat perception, decision-making, and crisis affects disaster management and UX research.
This Code for America article discusses how tax filing can be a powerful tool for economic justice, highlighting efforts to make the tax system more accessible and equitable for low-income individuals.
