In June 2022, Legal Aid of Arkansas won a significant victory in their ongoing work to compel Arkansas’ employment agency to disclose crucial details about how it uses automated decision-making systems to detect and adjudicate fraud.
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
Members of Nava's team describe how their work with WIC Montana cemented their belief that an API standard can fuel modernization to improve experiences for WIC staff, participants, and applicants.
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
