Building modular, open-source, human-centered software is necessary to create equitable government services fit for the digital age. Nava emphasizes addressing large scale digital service challenges by building and releasing small, modular software components that are loosely-coupled by well-defined APIs. This enables agencies to quickly and conistently deliver services that help people immediately, whilst also building a flexible foundation for long-term technical evolution.
Takeaways from a workshop focusing on applying human-centered design to government artificial intelligence (AI) projects, led by Elham Ali, Researcher from the Beeck Center for Social Impact and Innovation.
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
This analysis explores the dual nature of mobile state IDs, highlighting their potential to enhance digital identity verification while raising significant privacy and equity concerns.
Expanding access to free tax assistance through virtual Volunteer Income Tax Assistance (VITA) programs can help low-income filers claim essential tax benefits without incurring preparation fees.
Many low-income households lack the savings to weather financial shocks like layoffs, and SNAP plays a crucial role in helping them manage essential expenses during difficult times.
This blog post discusses the importance of prototyping in the public sector, focusing on how it helps test assumptions, gather user feedback, and refine ideas before making significant investments in building or launching a product or service.
This page describes how the GSA’s 10x team supported digital trust and security across federal services by building shared tools, automating compliance, and exploring privacy-preserving techniques.
This FormFest profile describes how California rapidly simplified disaster-aid processes for wildfire survivors by auditing 22 forms across eight agencies and developing a concept for a universal eligibility form and relief portal.
