Resource Format: Article: Blog
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Data Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Management Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
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How our work with Montana WIC demonstrated the value of a national API standard
Members of Nava's team describe how their work with WIC Montana cemented their belief that an API standard can fuel modernization to improve experiences for WIC staff, participants, and applicants.
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Management Learning From the Colorado Digital Service
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
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Management The Shift to Servant Leadership: How Federal Agencies Can Support States, Territories, and Communities After the Pandemic
A blog discussing how federal agencies can support states, territories, and communities after the pandemic.
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Management Sharing Federal Digital Services with the Other Layers of Government
The U.S. and Canadian governments are both considering legislation to enable it.
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Management Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
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Digital Identity Low Visibility Ahead: Mobile State IDs May Prevent Fraud in Digital Identity Verification, but Pose Threats to Privacy
This article explores trade-offs in the use of mobile state IDs.
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Engineering + Software Development Thinking Like an Engineer: Selecting and Working with Low-Code/No-Code Tools
Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
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Human-Centered Design Navigating the Sticky Web of Research Compensation
Recommendations and case studies on establishing practices for user research compensation in government organizations.
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Engineering + Software Development Low-Code/No-Code Tools: Implementation and Insights from the Field
An overview on how U.S. Digital Response has used low-code/no-code tools internally as well as with our government partners
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Engineering + Software Development Strengths and Weaknesses of Low-Code/No-Code Tools
Understanding the strengths and weaknesses of the available low-code/no-code tools will help you pick the right tool for the job and balance their sometimes significant weaknesses with their tremendously valuable strengths.