Resource Format: Article: Blog
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Procurement A phased approach to modular contracting
Modular contracting doesn’t just mean that you break one procurement into several pieces. This article shows you how to take a modular approach with a single contract divided up into natural break points.
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Why defining your product is an essential question in government digital services
One of the most important questions in government digital services is "what is our product?". Teams that can identify their products are more likely to prioritize improvements in the best interest of the underlying service. And as a result of their work, Veterans, their family members, seniors, Medicare patients, and others have more successful and efficient interactions with the critical government services they need.
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Platforms: More value, more quickly, more securely
Adopting a platform strategy should be a key component of how government agencies design and deliver digital services.
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Digitizing Policy + Rules as Code A Love Letter to the Parliamentary Counsel of the World
A communication piece illustrating the need for a small addition to how government publishes legislation. Examples given for EU and New Zealand law.
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Communications Collaborate with the TTS Public Benefits Studio
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs. To do this, their team is seeking to collaborate with benefits agencies to develop shared technology tools and best practices that can be used by multiple benefits programs simultaneously. As a first initiative, the Studio exploring opportunities to close the gap in adoption of plain-language, multi-channel notifications, including using text messaging.
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Digital Identity Digital Identity and Public Benefits: Announcing a New Research Agenda
An announcement about the Digital Benefits Network's new research agenda on digital identity in public benefits.
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Digitizing Policy + Rules as Code Potential and Progress for Benefits Eligibility: A Recap of Rules as Code Demo Day
Building on our February 2022 report Benefit Eligibility Rules as Code: Reducing the Gap Between Policy and Service Delivery for the Safety Net, the Beeck Center’s Digital Benefits Network (DBN) recently held a convening to share progress and potential in digitizing benefits eligibility and to begin addressing how a national approach could be started. At Rules as Code Demo Day, on June 28th, 2022, there were eight demonstrations of projects and code followed by a collaborative problem-solving session on how to continue advancing rules as code for the U.S. social safety net.
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Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery
LA County and GetCalFresh made access to food assistance more equitable by offering a more flexible interview process.
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Human-Centered Design Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Understanding the impact of churn and how agencies can better use communication channels to help clients keep their benefits.
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Human-Centered Design 6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
President Biden believes that every American—regardless of where you live, where you work, or who you are—should have simple, seamless, and secure access to the Federal services they need. Over the past six months, we’ve gotten off to a fast start translating the President’s historic Executive Order on customer experience into action. Today, at the half-year mark, we have more key updates to share.
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Policy Top Insights From a Moment in History
APHSA's President and CEO reflects on lessons and opportunities the COVID-19 pandemic highlighted and constructs a national narrative around the moment.