This blog summarizes a FormFest session where the Center for Civic Design shared research on how screen reader users navigate voter registration forms and offered guidance for designing more accessible digital and PDF forms.
DGN Spotlights highlight innovative digital initiatives transforming how the government connects with the public. This story explores Washington State’s Customer Portal, a platform representing a major step toward unifying digital service access across state agencies.
Recapping the work and achievements of the Digital Benefits Network (DBN), Digital Service Network (DSN), and the State Chief Data Officers Network (CDO) in 2025.
Practitioner Picks is a quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub.
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
Hennepin County, Minnesota, implemented an online application system for child care assistance, resulting in increased applications, faster benefit distribution, and reduced administrative burdens.
