Post-Medicaid continuous enrollment's end in March 2023, states faced renewal challenges through August 2024, seeing improved auto-renewals but persistent procedural disenrollments despite outreach and intervention.
The blog post emphasizes advancements in digital services, user engagement, and inter-agency collaborations that enhanced public access to government services.
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
This article discusses the various benefits of publicly-funded open-source software. These benefits include fairness and transparency, economic stimulus, and support of the Federal Source Code Policy Agenda.
Guidance on improving how well AI systems can understand digital content. It emphasizes using machine-readable formats and applying clear content design strategies to enhance both AI processing and human accessibility
This Code for America article discusses how tax filing can be a powerful tool for economic justice, highlighting efforts to make the tax system more accessible and equitable for low-income individuals.
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
