Resource Format: Article: Blog
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Communications 
How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Human-Centered Design 
How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
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Human-Centered Design 
Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Data 
Chief Digital Officer for London 2023 Playback
A 2023 playback from the city of London’s Office of Technology and Innovation of recent efforts to improve data and technology innovation across the city.
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Human-Centered Design 
Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Policy 
Optimizing Federal COVID Relief Funds: State Perspectives On Bolstering Child Care And Early Childhood Systems
This report examines how states strategically approached managing and administering the historic influx of COVID-19 relief funds for child care and early childhood systems, focusing on governance structures, funding management systems, and data systems
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Talent + Hiring 
Creating a Hiring Question Bank for Digital Service Teams
Event recap from DSN Webinar: Digital Service Team Hiring Insights and Question Bank
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Digital Identity 
Promising Practices for Digital Identity in Public Benefits
This piece highlights promising design patterns for account creation and identity proofing in public benefits applications. The publication also identifies areas where additional evidence, resources, and coordinated federal guidance may help support equitable implementations of authentication and identity proofing, enabling agencies to balance access and security.
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Talent + Hiring 
Breaking into Civic Tech
A blog/guide from Chris Kuang for those interested in learning more about civic tech.
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Automation + AI 
Using open-source LLMs to optimize government data
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
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Policy 
What We Measure Matters: Enhanced Performance Metrics for SNAP and Medicaid Would Promote a More Human-Centered Delivery System
This post from the Center on Budget and Policy Priorities argues that the traditional measures of program performance say little about the human experience of accessing benefits, and argues for enhanced performance metrics to support more human-centered delivery.
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Digital Benefits Wishlist
The Digital Benefits Wishlist collects on tools, resources, or policy changes needed to improve benefits delivery. Originally created as part of BenCon2023, a conference hosted by the Digital Benefits Network, it continues to grow and accept new wishes.