Resource Format: Article: Blog
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The Big Beautiful Bill has a SNAP Poison Pill
This blog discusses how the “Big Beautiful Bill” (H.R. 1) contains provisions that undermine SNAP and warns that states will be burdened by its fiscal and administrative impact.
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Working with the Data You Already Have to Improve Benefits Delivery
This article demonstrates how states can improve public benefits delivery by leveraging existing data systems, even with limited data maturity.
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Real-Time Child Care Data in Iowa: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
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BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
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Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Collaborate with the TTS Public Benefits Studio
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
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Navigating the Sticky Web of Research Compensation
Recommendations and case studies on establishing practices for user research compensation in government organizations.
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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Expanding Access to Tax Benefits, for Free
Expanding access to free tax assistance through virtual Volunteer Income Tax Assistance (VITA) programs can help low-income filers claim essential tax benefits without incurring preparation fees.
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A pilot program to close benefits cliffs, co-designed with community members and service providers
A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.
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Digital IDs Must Be Safe, Secure and Accessible
Digital IDs can improve convenience, but they risk surveillance, data misuse, and exclusion if not designed with privacy, security, and accessibility safeguards.
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Three Principles for Implementing Work Requirements in a Human-Centered Way
This article offers three human‑centered strategies to help state agencies implement expanded work reporting requirements in SNAP and Medicaid under H.R. 1 with minimal burden on clients and staff.