To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
The article highlights the federal government's efforts to improve customer experience through collaborative, human-centered approaches and lessons on embracing risk, partnerships, and user-focused design.
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
This article details the collaboration between Miami-Dade County, community partners, and technologists to enhance climate resilience by allowing residents to report and access information on extreme heat conditions affecting their commutes.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
This resource offers practical strategies for early childhood programs to create inclusive, affirming environments for LGBTQIA2S+ families and their children.
U.S. Department of Health and Human Services (HHS)
This article advises government agencies to prioritize cybersecurity methods over AI-driven approaches when combating identity fraud in benefits programs, highlighting potential risks that automated systems pose to legitimate applicants.
