At the April 2024 in-person Chief Digital Service Officer (CDSO) convening, the DSN hosted a conversation about building teams that last and focused on three key steps – hiring, retaining talent, and upskilling.
This OPRE brief provides strategies for enhancing cultural responsiveness in social service agencies, focusing on improving services for diverse communities through organizational change, staff development, and culturally informed program design.
U.S. Department of Health and Human Services (HHS)
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
In this report, the U.S. Chamber of Commerce Foundation examines benefits cliffs – the loss of eligibility for public safety-net programs and benefits they provide as income rises above eligibility limits.
This paper concludes that the substantial COVID-19 unemployment insurance expansion had limited disincentive effects on job searches, particularly among lower-income individuals, despite high wage replacement rates.
There were over 25 million Medicaid disenrollments in 2023, but national enrollment remained significantly above pre-pandemic levels at over 56 million, with notable state-level variations and near-recovery of child enrollment.
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
The team explored the performance of various AI chatbots and LLMs in supporting the adoption of Rules as Code for SNAP and Medicaid policies using policy data from Georgia and Oklahoma.
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
