Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
Drawing on interviews and convenings with experts and practitioners from the field of public interest technology, this report contains recommendations across five core priority action areas for cross-sector innovation and collaboration to improve state benefits systems through procurement practices.
Code for America CEO introduces the Safety Net Innovation Lab in a TED Talk, their initiative to work with state governments to reimagine and rebuild delivery of accessible and equitable benefits. This article also includes the video of Renteria’s talk and a transcript.
Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.
