Produced By: State/Provincial Government: Agency
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Lightning Talks at BenCon 2023
This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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The Missed Opportunity in Online Benefits Applications: Mobile First
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
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Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
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Increasing Security and Equity in Electronic Benefits Transfer (EBT)
In this webinar, a panel of experts discuss what states can do right now to improve EBT security, how to use data to analyze theft patterns, and how EBT payment technology needs to evolve to ensure efficiency, security, and dignity for beneficiaries.
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NJDOL Benefits Eligibility Tool
A beta version of a screening tool that lists benefits programs that New Jersey residents can use to determine what benefits they are eligible for.
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State of New Jersey Interim Guidance on Responsible Use of Generative AI
State of New Jersey interim guidance on responsible use of generative artificial intelligence (AI)
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MOU for Data Sharing Between New Jersey Department of Human Services and New Jersey Department of Health
This MOU establishes data sharing protocols between New Jersey's WIC and SNAP programs.
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Michigan Unemployment Insurance Agency’s (UIA) Economic Dashboard
This dashboard provides a comprehensive view of underlying trends in unemployment across Michigan. It serves as an invaluable resource for understanding the impacts of unemployment on various industries, occupations, and communities. By providing detailed insights into sectors experiencing layoffs, claimant demographics, and the regions most affected, the dashboard equips us with the data needed to develop targeted solutions tailored to the needs of Michiganders.
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Integrated Eligibility and Enrollment Modernization Roadmap Report
This roadmap provides a vision and plan for how to deliver modernized integrated eligibility and enrollment for health and human services using human-centered design, modular approaches to replacing legacy technology, change management, and iterative product processes.
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Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs.
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Project Snapshot: Reimagining the Role of Real Estate in Benefits Delivery
Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.
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Project Snapshot: Learning Towards an API Standard for WIC
Nava PBC developed a prototype API and digital screener in Montana to streamline eligibility and enhance program access, illustrating how API standards could improve interoperability and modernize WIC systems nationwide.