The A-87 Exception presents a unique opportunity to transform the health and human services delivery system. It delivers an integrated funding mechanism which allows good business design to apply across a broad range of programs and services. It also provides benefits to states, customers, and federal partners, ranging from cost containment, to improved customer service, enhanced security and privacy, program integrity, and better outcomes for children and families.
American Public Human Services Association (APHSA)
This playbook outlines the ways Community Action and human services agencies worked together to meet the pandemic challenge—what worked well, obstacles and difficulties, and lessons learned to inform the path forward, partnering to achieve a more equitable recovery. It also explains how communities have leveraged opportunities to partner on approaches that hold the promise of deeper, longer lasting changes for families—work shaped by families’ wishes and strengths and designed to advance both family-level and systems-level change.
American Public Human Services Association (APHSA)
The Supplemental Nutrition Assistance Program (SNAP) is well known for providing nutrition support for individuals and families with low incomes. The lesser-known SNAP Employment and Training Program (SNAP E&T) helps eligible participants develop skills to achieve economic mobility. SNAP E&T provides employability assessments, training, case management, transportation, child care and other services and supports to help participants attain sustainable employment. State legislatures have an opportunity to support economic recovery and decrease food insecurity among individuals and families by investing in the SNAP E&T program, including with American Rescue Plan Act (ARPA) funds.
American Public Human Services Association (APHSA)
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
A state partner needed to reopen applications to claimants who were previously denied benefits and determine if they are eligible to receive retroactive PUA payments. To help combat these issues, the state agency wanted to create a self-guided experience that was clear for claimants as well as reduce load on their call center. The team focused on providing enough contextual information in order to build trust and provide clarity with claimants, and worked to test content and form design before launching the new service in order to preempt and mitigate support issues.
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
