Produced By: Non-profit
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Communications Text to Connect: Legal + Policy Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the third part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn. This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
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Advancing Economic Mobility For Low-Income Families: Policy Options For Governors
As we look to post-pandemic recovery, it will be critical to ensure that individuals have access to resources and supports that not only help them meet basic needs but also provide them with tools to increase their economic security and resilience and build assets that can be passed on to future generations, setting them up for future success.
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Human-Centered Design Leveraging Technology For Human-Centered One-Stop Workforce Service Delivery
A case study of the Hawai‘i Career Acceleration Navigator — an accessible, data-driven and full-service government platform for unemployed people and other jobseekers to search for jobs and access supportive service benefits.
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Digital Identity Facial Recognition Technologies: A Primer
This primer is written for a non-technical audience to increase understanding of the terminology, applications, and difficulties of evaluating facial recognition technologies.
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Assessing Your WIC Certification Practices
This toolkit provides questions for agencies to consider, examples, and suggested resources for exploring ways to make certification easier for families and WIC staff.
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Data Better Data Sharing for Benefits Delivery
This policy brief outlines how improved data sharing between federal agencies, state and local governments, and institutions can leverage existing data from other benefits programs to streamline eligibility processes and benefits uptake for the Affordable Connectivity Program (ACP) and other programs.
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State WIC Agencies Use Federal Flexibility to Streamline Enrollment
This report outlines how state WIC agencies can adjust their policies to remove enrollment barriers. The report also provides detailed research on the status of WIC eligibility practices and documentation requirements across states.
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Digital Identity Code for America and GetYourRefund.org Non-filer Learnings and Recommendations
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
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Diversity, Equity + Inclusion States Can Reduce Medicaid’s Administrative Burdens to Advance Health and Racial Equity
This report outlines strategies to reduce administrative burdens and expand Medicaid participation and advance racial and health equity. The report also offers historical context on Medicaid eligibility.
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Digital Identity Better Identity in America: A Blueprint for Policymakers
This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
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Digital Identity Bringing Social Safety Net Benefits Online: Examining online platforms for all 50 states
This visualized report is a first first-of-its-kind view of the state of benefits applications across the nation from a client perspective, including information on application availability online, combined benefit applications, application completion times, as well as login and identity proofing requirements.
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Implementing Paid Family and Medical Leave: Lessons for State Administrators from Research in New Jersey
Passing a major new social program like paid family and medical leave (PFML) is only the first step in creating change. To achieve real impact, PFML programs must be well implemented — and as more and more states pass PFML programs, the urgency of such good implementation has never been higher. In 2019, New America staffed a discovery sprint team to explore New Jersey’s pioneering PFML program, using a mixture of beneficiary interviews, data analysis, and business processing mapping. Based on that research, this report outlines key implementation learnings for administrators in other states, focusing on: (a) communicating about PFML, (b) outreach strategies, (c) applications and processing, and (d) IT infrastructure.