Produced By: Non-profit
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Management Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
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Management The Growth & Best Practices of Municipal Digital Service Teams
A report based on interviews with municipal digital service leaders and key takeaways in creating and maintaining a successful DS team.
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Change Management People-Centered HR in the City of Boston: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
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Strategy Insights Into Hiring for Digital Service Teams
A report examining hiring practices, challenges, and lessons learned of digital service teams.
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Management Learning From the Colorado Digital Service
Digital service (DS) teams across the public sector are working to improve how services are delivered to residents. These teams exist at all levels of government and are iteratively using data, technology, and human-centered design to reframe how residents interact with government.
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Digital Identity Digital Identity Verification: Best Practices for Public Agencies
Digital identity verification offers several potential advantages over traditional verification, but these benefits can only be achieved if issues related to privacy and ethical data use are also addressed. This guidance surveys the challenges facing government agencies who want to digitally verify identities as part of improving service delivery, and provides recommendations about how to address those challenges.
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Digital Identity How Digital IDs Can Transform Government Services
Governments around the world are digitizing how they deliver services to citizens. And yet, without a secure and reliable way for people to prove their identity online, digital transformation efforts face a considerable barrier. This panel discussion, hosted by the Information Technology & Innovation Foundation (ITIF), focuses on the potential benefits and concerns surrounding digital ID and identity proofing technology as well as the legal and technical barriers for use.
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Management Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
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Procurement A Guiding Framework to Vetting Public Sector Technology Vendors
A guiding framework to help vet technology vendors in the public sector.
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Communications Spanish plain language glossary of common Unemployment Insurance terms
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
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Procurement Disability: INclusive Workplaces Accessible Technology Procurement Toolkit
Guidebook on procuring accessible technology
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Procurement NASPO Modular Procurement Primer
National Association of State Procurement Officials primer on modular procurement