Better Rules utilizes multidisciplinary teams that include people skilled in policy, legal, business rules, programming, and service design working together in an iterative fashion to develop rules. Several outputs are produced using this approach, each offering an opportunity that can be fed back into that iterative process and re-used to solve other issues.
This toolkit provides guidance for state and local WIC agencies on implementing digital tools to enhance participant engagement and streamline program operations.
Initially created for and shared with staff at the Administration for Children and Families, this webinar provides an introduction to Universal Design, covering plain language, accessibility, user research, and Agile development.
This webpage links to materials ASPE has prepared as it leads work on how federal agencies and programs can meaningfully and effectively engage people with lived experience.
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
