Organization: U.S. Digital Response (USDR)
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AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Spanish plain language glossary of common Unemployment Insurance terms
This is a working list of plain language Spanish translations and recommended usage for common unemployment insurance terms. All content contained in this glossary has been tested and validated for readability and comprehension with Spanish speakers who have limited English proficiency.
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Six Recommendations for Implementing the Next Stimulus Package
The US Digital response partnered with dozens of states, counties, and cities to support them in using and tracking CARES Act grants. This article presents six lessons learned from their work to help governments better assist residents, particularly small businesses and low-income communities.
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Improving RFPs with User Research How “Summary Sheets” Can Improve Solicitations
This report explores how "summary sheets" can improve government IT procurement by making RFPs clearer and easier for vendors to evaluate.
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AI Translation Assistants for Unemployment Insurance Benefits
Learn how to use generative AI to quickly create unemployment insurance translations that are accurate, easy to understand, and tailored to your state.
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Talent Toolkit
This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
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Spanish Translation Guide for Unemployment Insurance
Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content
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Delivering a Multilingual User Experience for Retroactive Pandemic Unemployment Assistance
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
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Navigating the Sticky Web of Research Compensation
Recommendations and case studies on establishing practices for user research compensation in government organizations.
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Using human-centered design and low-code tech to inform unemployment insurance policy implementation
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
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How to Get Started with Low-Code/No-Code Tools
Once you've learned about low-code/no-code tools, the question remains: how to get started?
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A Gov How-To Guide For Recruiting User Research Participants
The U.S. Digital Response (USDR) developed a guide for recruiting user research participants for user research in a government setting.