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Organization: U.S. Digital Response (USDR)
Showing 29 Results
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8 Tips for Governments to Mitigate Call Center Volume
This article describes tangible steps state governments can take to manage call volume.
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Spanish Translation Guide for Unemployment Insurance
Guidelines and resources to help improve Spanish translations for unemployment insurance (UI) content
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How to Get Started with Low-Code/No-Code Tools
Once you've learned about low-code/no-code tools, the question remains: how to get started?
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AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Reimagining Disaster Recovery: A New Model for Public Forms
See how California reimagined disaster recovery by auditing 22 forms across eight agencies to design a unified application experience.