Organization: Nava Public Benefit Corporation
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Accessibility 
How to plan a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you create a robust plan to promote a successful usability test.
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Accessibility 
How to conduct a usability test
Usability tests can help teams develop products that are user-centered, accessible, and inclusive. This guide will help you conduct a successful usability test, from coordinating with participants to analyzing your findings.
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Automation + AI 
Helping Families Access Public Benefits with AI and Automation
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
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Digital Identity
Helping people access government services through Login.gov
This case study describes how Nava is working with the General Services Administration, Fearless, and the U.S. Postal Service to design, build, and deliver a new in-person identity verification service to nearly 20,000 USPS locations
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Designing an API prototype for Montana WIC
This case study describes Nava's work with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an API prototype, which is part of Nava's larger work inform a national API standard.
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How our work with Montana WIC demonstrated the value of a national API standard
Members of Nava's team describe how their work with WIC Montana cemented their belief that an API standard can fuel modernization to improve experiences for WIC staff, participants, and applicants.
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Designing an eligibility screener tool for Montana WIC
This case study describes Nava's with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an eligibility screener tool.
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Human-Centered Design 
How to build a participant advisory council
In 2022, Nava formed its first-ever PAC as part of their initiative to help Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program design a new recertification portal. Leveraging what Nava learned from this experience, this toolkit outlines the necessary steps to form a PAC, including planning a structure for the council, recruiting participants, and other logistics.
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Engineering + Software Development 
Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
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Human-Centered Design 
Why human-centered testing is crucial to building government software
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
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How APIs can help WIC better meet staff and participants’ needs
WIC programs across the country are already adapting and evolving to meet their participants’ needs. An API standard, which allows agencies to plug digital tools into existing technology systems, would remove some of the key barriers to innovating and sharing technology tools between agencies.
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Rapidly Building Unemployment Services During the Pandemic
Nava partnered with the State of California’s Employment Development Department to build and deploy two digital services to assist Californians seeking unemployment benefits, in just three months.