This video documents the Digital Benefits Network's Digital Identity Community of Practice launch, covering mission review, 2025 goals, California authentication innovations, and peer networking for equitable and effective digital identity in public benefits.
A panel of experts discuss the application of civil rights protections to emerging AI technologies, highlighting potential harms, the need for inclusive teams, and the importance of avoiding technology-centric solutions to social problems.
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.
The NYC Mayor’s Office for Economic Opportunity (NYC Opportunity) developed the NYC Benefits Platform, including ACCESS NYC, to help residents easily discover and check eligibility for over 80 social programs.
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
The Digital Service Network (DSN) spoke with GC Forms’ Senior Product Manager Stevie-Ray Talbot and Acting Head Ioana Contu to learn more about the team's approach to building GC Forms.
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
