This session from FormFest 2024 featured the Department of Homeland Security and the United States Digital Service talking about their work to reduce form burdens for internal and external users.
This session from FormFest 2024 focuses on accessibility, featuring British Columbia’s work to improve legal form usability and tips from the Wisconsin Department of Public Instruction on making forms more accessible overall.
Code for America's GetCTC portal simplifies access to the Child Tax Credit for low-income families by providing a mobile-friendly, bilingual platform for streamlined tax filing.
Clearing applicant backlogs is an important solution to the UI crisis. State governments and federal agencies could facilitate access to public benefits by collaborating to develop interoperable technology platforms that use open source software and modular design. Panelists discuss opportunities to prevent future UI crises by reimagining how governments deliver benefits to their citizens.
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
This session from FormFest 2024 features Arizona’s form improvement capacity building initiative and Massachusetts’ form improvements that were a result of the Delivering a Digital-First Public Experience act.
The Building Human-Centered Benefits Renewal Processes with Client Equity in Mind article by Code for America discusses the implementation of ex parte renewals in Minnesota's Medicaid program to streamline benefit renewals for aged, blind, and disabled populations, reducing administrative burdens and enhancing equity.
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.
This article details California's Disaster Relief Assistance for Immigrants (DRAI) program, which provided $500 in cash aid to undocumented adults affected by the COVID-19 pandemic, highlighting the collaborative efforts between the state, community-based organizations (CBOs), and Code for America to distribute $75 million to 150,000 individuals.
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
This study examines public attitudes toward balancing equity and efficiency in algorithmic resource allocation, using online advertising for SNAP enrollment as a case study.
