Organization: Code for America
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Direct File, Integrated State Filing, and FileYourStateTaxes 2024 Findings Report
This report summarizes Code for America's experience and results working with AZ and NY to build FileYourStateTaxes.
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Summer EBT Playbook
Playbook to implement a human-centered Summer EBT program in 2024 and beyond.
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Automation + AI Human-Centered, Machine-Assisted: Ethically Deploying AI to Improve the Client Experience
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
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Automation + AI Popular Support for Balancing Equity and Efficiency in Resource Allocation
This article explores how online advertising algorithms bias between Spanish and English speakers for SNAP in California.
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Building Human-Centered Benefits Renewal Processes with Client Equity in Mind
Lessons from piloting expanded ex parte renewals in Minnesota
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Human-Centered Design Benefits Enrollment Field Guide
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
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Human-Centered Design Making Public Benefits More Accessible in Minnesota
This report highlights work with Minnesota and includes nine suggestions for states seeking to launch their own integrated benefits applications
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Communications Texting Playbook: Recommendations and Tips for Texting Clients of Safety Net Services
The Texting Playbook provides guidance and well-researched strategies to help state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs. It provides an overview of how to start texting clients; the types of messages to send, including real examples; Federal Communications Commision (FCC) policy guidance; how to encourage opt-ins and collect consent; how to avoid coming across as spam; and a cost analysis of texting.
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Communications Encouraging Uptake of Benefits with Psychological Ownership Messaging
A brief report on our quantitative research about messages that increase people's take-up of government benefits by making them feel like those benefits belong to them.
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Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery
LA County and GetCalFresh made access to food assistance more equitable by offering a more flexible interview process.
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Understanding the impact of churn and how agencies can better use communication channels to help clients keep their benefits.
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Human-Centered Design Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.