The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
An event recap from one of FormFest 2024's opening main stage featuring speakers from the Commonwealth of Pennsylvania, State of Maryland, Beeck Center for Social Impact + Innovation, and Code for America.
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
Minnesota is a good example of an organization that started small in its drive to integrate benefits programs. For instance, its recent statewide rollout of its online integrated benefit application website, MNbenefits.mn.gov, started as a pilot in 2020 with Code for America. The pilot encompassed two counties including Hennepin County, where Minneapolis is located. The pilot later expanded to four counties, then 16 and a tribal nation. The final roll out, which took 12 months to implement, included the state’s 87 counties and three tribal nations.
This blog recaps a conversation with Richard Pope, author of Platformland, on how public sector digital services must evolve to reduce administrative burden, enable easier service creation, and foster transparency and democratic participation.
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
This resource appendix is a compilation of useful resources intended as a follow-on to the DSN’s writing on theories of change for digital transformation in government. Practitioners can use these resources to DIY their ToC after reading our essays.
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Bend Indiana and others working on creating accessible legal forms.
