Location: Washington (WA)
-
Human-Centered Design 
Washington Technology Solutions (WaTech) Strategic Plan 2024-2026
Washington Technology Solutions (WaTech) launched a three-year (2024-2026) strategic plan centered around three key goals: optimize service delivery for customers, cultivate an flexible and innovative workplace, and establish WaTech's role as a statewide technology leader.
-
Automation + AI 
State of Washington Executive Order 24-01
State of Washington's executive order on artificial intelligence (AI)
-
Human-Centered Design 
The Six Ways We Help You Avoid Website Risks
Short guidelines to help entities understand how the City of Seattle Information Technology's Digital Engagement Team can help avoid website risks.
-
Human-Centered Design 
City of Seattle Digital Style Guide
Style guide for creating digital experiences in the City of Seattle
-
Human-Centered Design 
City of Seattle Web Accessibility Page
Webpage to describe the City of Seattle's requirements for all public-facing websites and web applications.
-
Strategy 
City of Seattle Interim Generative AI Policy
Interim policy on the use of generative AI in the City of Seattle, WA.
-
Human-Centered Design 
Building an Accessible Long-Term Care System for the Future
The nation’s long-term care system has struggled for many years, and those constraints are expected to deepen as our nation ages. In 2019, Washington State became the first in the United States to pass legislation that would enable a public state-operated long-term care insurance program, the Washington Cares Fund. We conducted research with the goal to identify concrete ways for Washington State to implement this fund so that it is accessible to all and it supports living-wage jobs for care workers. In this report, we discuss our research methods, we present personas of individuals seeking long-term supports and services from the Washington Cares Fund, and we offer a list of recommendations that, while intended for Washington State, we see as applicable to other states that will embark on offering similar long-term services to residents.
-
Digitizing Policy + Rules as Code 
Integrated Eligibility and Enrollment Modernization Roadmap Report
This roadmap provides a vision and plan for how to deliver modernized integrated eligibility and enrollment for health and human services using human-centered design, modular approaches to replacing legacy technology, change management, and iterative product processes.