Location: United States
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Human-Centered Design
Treating State Benefits as a Partnership, Not a Test
Discover how Massachusetts transformed child care benefits with a family portal using Requests for Information to simplify the process.
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Human-Centered Design
Sneak Peek of DC’s Field Guide to Fix Government Forms
Get an exclusive first look at The Lab @ DC’s form design playbook with tips, lessons, and engagement strategies from redesigning 60+ forms.
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Human-Centered Design
Reimagining Disaster Recovery: A New Model for Public Forms
See how California reimagined disaster recovery by auditing 22 forms across eight agencies to design a unified application experience.
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Human-Centered Design
Redesigning a Behavioral Health Complaints Form and Process
See how Colorado transformed a behavioral health complaint form into a trauma-informed, accessible tool that builds trust with constituents.
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Human-Centered Design
Integrated Benefits Form Design from the Front Lines
See how Arizona centered eligibility workers in the design of an integrated benefits application, making it smoother for clients and staff.
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Human-Centered Design
How to Build and Scale a Simple, Powerful Feedback Widget
Explore how statewide feedback platforms can turn real-time input into tools for building a more responsive, people-centered government.
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Human-Centered Design
Goodbye Manual Paper Forms Using AI to Review Paper Forms
Learn how the Bay Area transformed affordable housing access with a mobile-first portal and AI-powered tools.
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Human-Centered Design
Form-ing an Open Source Culture in Federal Agencies
See how CMS is putting the SHARE IT Act into action with open source tools that empower federal agencies to reuse and build on shared code.
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Human-Centered Design
Does Your Accessible Form Work Well for Screen Reader Users?
Learn how to design accessible election forms that truly serve all voters, particularly those who use screen readers.
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Human-Centered Design
Distributing Labor in Forms Through Human-Centered Design
Explore how the hidden distribution of labor informs shapes power and access, revealing what design decisions mean along the way.
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Human-Centered Design
Beyond the Basics Accessible Form Validation That Works
See how Massachusetts is improving digital accessibility with form validation fixes, live demos, code tips, and guidance for ADA compliance.
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Human-Centered Design
Before the Research: Rethinking Internal Government Forms
Explore how improving internal forms can unlock more agile government, with a focus on New York City's research forms.