Location: United States
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Me, Myself, and My Digital Double: Extending Sara Greene’s Stealing (Identity) From the Poor to the Challenges of Identity Verification
This essay explores the challenges of identity verification and suggests several paths forward for more equitable systems.
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Contracting for Transformation Toolkit
Tangible tools, scoring guides and strategies to embed equity and wellbeing into your procurement process. Designed for human services with opportunities to apply these principles to other fields.
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Child Care and Development Fund Equity Assessment Toolkit
This toolkit provides resources for training and technical assistance (T/TA) providers in the Child Care Technical Assistance Network (CCTAN) to help State, Territory, and Tribal CCDF Lead Agencies be prepared to conduct equity assessments.
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS has identified a number of immediate and longer-term strategies that states can implement to improve application processing timeframes and address application backlogs.
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Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
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Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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FormFest 2024 Recap: Education Forms from Preschool to College
An event recap from one of FormFest 2024's breakout sessions featuring speakers from South Carolina and the U.S. Department of Education.
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FormFest 2024 Recap: How IRS Direct File Demystified Tax Forms and Built Trust
An event recap from one of FormFest 2024's mainstage sessions featuring speakers from the Internal Revenue Service (IRS).
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Defining a Roadmap for Procurement Transformation in Syracuse
Post from the Syracuse Procurement Team discussing their work in transforming procurement in Syracuse, NY.
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When the “Wrong” Words Can Help People Find the Right Services
A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America.
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The Government Is Helping People Pay Rent, But Something’s Gone Wrong
This report describes the rent relief challenges during the pandemic, as well as a few possible fixes to help the next round of aid distribution.