Location: United States
-
Human-Centered Design 
18F Methods: Journey Mapping
18F describes journey mapping: a visualization of the major interactions shaping a user’s experience of a product or service. This allows design teams to view a service through the perspective of the user and incorporate their learnings throughout the development process.
-
Data 
Matching Data Across Benefits Programs Can Increase WIC Enrollment
Although Medicaid and SNAP participants are automatically income-eligible for WIC, many don’t enroll. Pilot projects in four states have shown that matching data across programs to identify these families and conducting outreach to them can increase WIC enrollment.
-
Accessibility 
Language and Disability Access in NYC
Description of NYC language and disability access requirements, along with best practices to improve communication between NYC government and its diverse constituents.
-
Procurement 
Launching New Digital Tools for WIC Participants
Toolkit to help agencies administering WIC become more informed purchasers of digital tools for WIC participants.
-
Human-Centered Design 
Listening to SNAP Participants to Improve Access to the Expanded Child Tax Credit
Well-designed, user-focused tools that allow for simple application are key to ensuring that families most in need receive the Child Tax Credit. Reaching these households will require a robust effort from the IRS to create user-friendly tools in partnership with organizations with a direct connection to eligible recipients.
-
Strategy 
Reducing Poverty and Advancing Equity: A Retrospective
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
-
NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
-
Human-Centered Design 
Administrative Burden: Policymaking By Other Means
This book is an in-depth exploration of federal programs and controversial legislation demonstrating that administrative burden has long existed in policy design, preventing citizens from accessing fundamental rights. Further discussion of how policymakers can minimize administrative burden to reduce inequality, boost civic engagement, and build an efficient state.
-
Procurement 
18F Agile-based project approach
18F describes its Agile-based project approach combining iterative software development, product management, user-centered design, and DevOps.
-
Data 
Using Data Matching and Targeted Outreach to Enroll Families With Young Children in WIC
WIC enrollment has declined over the past decade, but evidence from randomized control trials indicates that using data from other programs to identify WIC-eligible families and following up with text-based outreach can boost program participation.
-
What are the Coronavirus Stimulus Payments?
University of Michigan Poverty Solutions webpage describing how to access COVID stimulus check payments.
-
Human-Centered Design 
18F Methods: Usability Testing
18F describes how to implement usability tests to understand how intuitive a given design is, as well as how adaptable it is to meeting user needs.