Location: United States
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Human-Centered Design 
SNAP Eligibility Calculator
Unofficial calculator allowing users to find out whether they are eligible for food stamps and estimates the amount of benefits they can receive.
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ACCESS NYC Github
Github page with ACCESS NYC’s code for benefits outreach and eligibility.
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Data 
The Unfinished Business of the ACA
“Interoperability” refers to systems’ ability to interact with each other to share data so that a customer is connected with as many benefits as possible in an efficient way. The Affordable Care Act (ACA) was originally intended to be interoperable, but this has not occurred yet. Promoting interoperability in the ACA is imperative, as it would help alleviate food insecurity through automatic benefits enrollment.
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Policy 
Delivery-Driven Policy: Policy designed for the digital age
There is a key disconnect between policymakers’ intent and implementation of policies. A user-centric, iterative, and data-driven approach can result result in digital technology that provides much needed data and insights at a substantially lower cost.
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SNAP Online: A Review of State Government SNAP Websites
There is significant variation amongst states’ SNAP websites and their online services. This report summarizes the types of services available and which states offer them.
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The State Hub Roadmap: CDSS CalFresh and CalWORKs Streamlining Verifications
As part of its ongoing commitment to streamline access to benefits by Californians in need of assistance, the California Department of Social Services is exploring electronic options to help simplify and modernize the processes for obtaining required verifications for CalFresh and CalWORKs eligibility. This report lays out a set of options and opportunities for consideration, as well as a list of key verification considerations that would benefit both clients and staff.
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Digital Identity 
Federal Agencies Need to Strengthen Online Identity Verification Processes
Remote identify proofing is the process federal agencies and other entities use to verify that the individuals who apply online for benefits and services are who they claim to be. If the applicant responds correctly to personal questions, their identity is considered to be verified. However, data stolen in recent breaches could be used fraudulently to respond to knowledge-based verification questions. Alternative methods are available that provide stronger security, but these methods may have limitations in cost, convenience, technological maturity, and they may not be viable for all segments of the public.
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).
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Human-Centered Design 
Designing for Connection: 5 Key Principles for IES Solutions That Put People First
Alluma outlines five key principles for a people-first approach to eligibility and enrollment systems.
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Policy 
Five Things You May Not Know about the US Social Safety Net
A snapshot of the safety net’s reach, who might be most affected by changes to safety net programs, and what it will look like going forward.
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Human-Centered Design 
Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government
Executive order by President Biden mandating that governments deliver services more equitably and effectively through simple, accessible, and transparent design.
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ACCESS NYC
ACCESS NYC is an online public screening tool that residents can use to determine the City, State, and Federal health and human service benefit programs for which they are eligible.