Location: United States
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Human-Centered Design Improving Customer Service in Health and Human Services Through Technology
This paper outlines common challenges agencies face while administering benefits and gives examples of how technology can streamline the process. It also discusses the importance of user-centered design, and the necessity of utilizing technology as part of a holistic strategy to implement public benefits.
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Digital Identity Race and Inequity in Identity Proofing Methods
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.
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Human-Centered Design NJDOL Benefits Eligibility Tool
A beta version of a screening tool that lists benefits programs that New Jersey residents can use to determine what benefits they are eligible for.
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Human-Centered Design How to create an inclusive user research environment
This article describes the necessity of building an inclusive research environment that empowers participants, as well as techniques for creating such environments in both in-person and remote capacities.
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Human-Centered Design Report: Modernizing Access to the Safety Net
Innovators inside and outside of government are working to improve access to the social safety net using data, technology, and design. This report highlights innovations carried out by The Rockefeller Foundation’s Data and Technology grantees from 2018 to 2021, including extraordinary efforts to meet the challenges of the pandemic. Those grantees are: Benefits Data Trust, Code for America, Georgetown University’s Beeck Center for Social Impact and Innovation, U.S. Digital Response, and the Digital Innovation and Governance Initiative at New America. In 2020, these projects secured more than $200 million in benefits for close to 100,000 people across at least 36 states, and helped millions more through policy change, training, and guidance.
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Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
The Aspen Financial Security Program identified five reoccurring trends of social media platform usage by people in relation to safety net programs and four techniques for capturing people’s experiences in order to reform the safety net. This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
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Human-Centered Design Making the Case for Human-Centered Design in Government
Human-centered design is a problem-solving method that puts people at the center of the problem and aims to design solutions that address the needs of the people. Embracing such design methods in government is imperative to finding solutions that work for the people.
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Procurement Software Sharing Models
Governments around the world are sharing custom-built software already, and have done so for many years. It’s vital, cost-saving, and meets the needs of users. This article provides examples of a range of different software sharing models.
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Policy A Modernized System of Benefits is the Foundation for an Inclusive Economy
Report by the Aspen Institute discussing Benefits21, a multi-stakeholder, multi-faceted initiative to integrate and modernize benefits systems. This paper provides an overview of Benefits21, along with a discussion of the shortcomings of current public and private benefit systems.
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What does it take for a public interest technology project to succeed?
This article describes the necessary factors for a public interest technology project to succeed, including leadership support, organizational and team support, proper scoping, time and resources, and a sustainability plan.
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COVID-19 Exposes How Many Unemployment Websites Are Truly Terrible
Unemployment applicants across the country are experiencing technical issues as they try to file applications, and these difficulties are exacerbated by the old architecture that state governments use to maintain their websites.
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Best Practices for SNAP Telephonic Signatures
Guide detailing best practices for states, counties, and municipalities to adopt telephonic signatures.