Location: United States
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Management 
Business.CT.gov 2023 Site Analytics
Website analytics for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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IRS Direct File Pilot Program Filing Season 2024 After Action Report
The conclusion of the 2024 tax filing season marks the closure of the Direct File pilot, a yearlong effort to study the interest in — and feasibility of — creating a direct e-filing system as a new option for taxpayers to file federal income tax returns.
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Automation + AI 
AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Accessibility 
User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.
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Communications 
Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
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Accessibility 
Vermont’s Digital Equity Plan
Vermont’s Digital Equity Plan describes the current state (barriers as well as assets) and strategy for implementation in the future.
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Accessibility 
Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS urges states to review and improve their Medicaid and CHIP application processing timeframes to ensure compliance, timely coverage, and care, providing immediate and longer-term strategies for addressing application backlogs.
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Accessibility 
State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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Digitizing Policy + Rules as Code 
MyFriendBen Demo at the Cross-Sector Rules as Code Roundtable
MyFriendBen.org leaders demo their new Colorado benefits eligibility tool in a February 2024 webinar.
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Human-Centered Design 
Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Automation + AI 
HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.