This FormFest profile explores how Philadelphia leveraged cross-department data sharing to launch its Zero Fare program, auto-enrolling eligible residents in unlimited transit benefits while tackling the challenge of outreach and trust-building to deliver passes effectively.
Provides state and local Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agencies with a practical guide for developing or improving online WIC application systems.
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This blog post outlines how address validation tools can improve delivery of critical benefits by ensuring mailing addresses are accurate and up-to-date.
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
There were over 25 million Medicaid disenrollments in 2023, but national enrollment remained significantly above pre-pandemic levels at over 56 million, with notable state-level variations and near-recovery of child enrollment.
Public procurement in state governments can be slow and inefficient, but artificial intelligence (AI) offers a solution by automating tasks, improving decision-making, and addressing workforce gaps, as highlighted in a joint brief by NASCIO and NASPO.
National Association of State Chief Information Officers (NASCIO)
The team conducted experiments to determine whether clients would be responsive to proactive support offered by a chatbot, and identify the ideal timing of the intervention.
The user recruitment services resolution passed in Saint Paul, MN for a third year in a row in 2024. It allows for city funds to be used to compensate community members who participate in research.
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
This post introduces EPIC's exploration of actionable recommendations and points of agreement from leading A.I. frameworks, beginning with the National Institute of Standards and Technology's AI Risk Management Framework.
