The IRS Direct File Pilot Program After Action Report evaluates the 2024 pilot of a free, government-run tax filing system, assessing taxpayer participation, user experience, and potential for future expansion.
In this panel conversation from Better Identity Coalition’s 2022 policy forum “Identity, Authentication, and the Road Ahead” presenters from the General Services Administration, the Transportation Security Administration, the Consumer First Coalition, and the congressional branch, discuss government’s role in digital identity.
The CARES Act Stimulus Payments Report by New America analyzes the implementation and impact of the Economic Impact Payments (stimulus checks) distributed during the COVID-19 pandemic, highlighting accessibility challenges and policy recommendations for future direct payments.
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
In this presentation, team members from the North Carolina Department of Health and Human Services provide an overview of the implementation process for cross enrollment with SNAP, WIC, and Medicaid in North Carolina.
North Carolina Department of Health and Human Services
Government solicitations to procure custom software are often long, complicated, and take months. By using 18F’s agile contract format, agencies can hire an agile software contractor with a quickly-written dozen-page solicitation, allowing for immense savings in time and money.
The Medicaid Renewals Playbook offers strategies for technologists assisting states in streamlining Medicaid renewal processes during the COVID-19 Public Health Emergency unwinding.
Code for America partnered with the CBPP, Civilla, and Nava to launch the Integrated Benefits Initiative, testing and piloting human-centered approaches to improve outcomes and learn what an optimal safety net could look like. This article describes key takeaways from short-term pilots implemented as part of this project.
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet provides key considerations for how organizations can identify potential diverse external partners, conduct outreach to them, and build and sustain productive relationships with them.
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
The Benefits Enrollment Field Guide looks at the landscape of America’s safety net benefits experience in 2023 and tracks the differences from our 2019 assessment based on expanded evaluation criteria. It also highlights successful paths to equitable, human-centered experiences. It examines online enrollment for Modified Adjusted Gross Income (MAGI) Medicaid, SNAP, TANF, the Child Care Assistance Program (CCAP), and WIC.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and ease of filing.
