A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources and examples we host in the Digital Government Hub in context.
A practical, step-by-step guide for government agencies to design, implement, and evaluate community engagement efforts around the use of artificial intelligence.
A public-sector innovation challenge website inviting teams to design a roadmap for a unified, user-centered resident portal that improves access to Washington State government services.
DGN Spotlights highlight innovative digital initiatives transforming how the government connects with the public. This story explores Washington State’s Customer Portal, a platform representing a major step toward unifying digital service access across state agencies.
This codebase is a web-based accessibility training project designed to support engineering-focused learning and practice around accessible development.
This logic model outlines a digital inclusion program designed to expand digital literacy, device access, and technical support for residents through youth leadership and community partnerships.
An A11y Jam session on how state agencies prioritize and manage digital accessibility compliance across complex systems using data-driven strategies and cross-agency coordination.
A11y Jam session focused on how local governments are advancing DOJ accessibility compliance using practical, resource-conscious strategies across high-impact digital services.
A tool for CDOs advocating for funding, authority, and expansion—and a primer for government leaders unfamiliar with the role. The report establishes shared vocabulary, identifies six CDO office archetypes, and offers cross-state insights on structures, priorities, and challenges.
A Baltimore City press release announcing American Rescue Plan Act (ARPA) investments in digital services and data infrastructure to modernize city operations and improve resident access to government services.
