Location: New York (NY)
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The NYC Opportunity Standard
The design system for NYC Opportunity's digital products. It is ideally suited for building catalogs of City services and online applications, providing simple and flexible CSS and JavaScript-based components and utilities for building user interfaces quickly and easily.
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Rules as Code Demo Day | Demo 2: NYC Benefits Platform Screening API | Song Hia and Ethan Lo
At Rules as Code Demo Day we heard from Song Hia of the NYC Mayor’s Office for Economic Opportunity and Ethan Lo of the NYC Office of Technology and Innovation who demoed the NYC Benefits Platform Screening API which provides machine-readable calculations and criteria for benefits screening that power the ACCESS NYC screening questionnaire. This makes it easier for NYC residents to discover multiple benefits they may be eligible for. The City is now extending the API to support the new MyCity platform, a one-stop shop for all services and benefits.
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NYC HOME-STAT Research Insights Report
This overview journey map of street homeless outreach reflects the business process, and worker and client experience during the period January–April 2016 from initial observation, contact, case management, and placement in permanent housing. The map is displayed in eleven high-level sections, each with individual sub-level sections. Summaries and details for all the sections are presented in the subsequent pages. Each dot represents an individual or agency. Each cluster of dots represents a service interaction.
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NYC HOME-STAT Client Journey Map
This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
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Tools to Manage and Share Content
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
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Teams that Produce Accessible Content
This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
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Designing for Multilingual Translation
This resource guide outlines approaches for translating content to improve equitable access to benefits.
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Balancing at the Edge of the Cliff: Experiences and Calculations of Benefit Cliffs, Plateaus, and Trade-Offs
This Urban Institute report explores the impact of benefit cliffs, plateaus, and trade-offs on families receiving public assistance, examining how changes in earnings affect access to essential benefits like SNAP, Medicaid, and housing subsidies.
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Improving service delivery in EITC for New Yorkers
The Improving Service Delivery in EITC for New Yorkers initiative explores ways to enhance access to the Earned Income Tax Credit (EITC) through improved outreach, application processes, and service delivery.
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Guardrails: Automated SNAP Recertification Assistance
The GuardRails Strategy uses behavioral nudges to help NYC SNAP recipients complete recertification and avoid benefit loss.
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Software Sharing Models
This article provides examples of a range of different software sharing models.
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).