This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
This primer introduces two foundational software types that can support organizations that are committed to accessible benefits information: content management systems (CMS) and application program interfaces (APIs).
This guide discusses general characteristics shared by organizations that have successfully created accessible content, and includes case studies that showcase characteristics of successful accessible content teams.
This Urban Institute report explores the impact of benefit cliffs, plateaus, and trade-offs on families receiving public assistance, examining how changes in earnings affect access to essential benefits like SNAP, Medicaid, and housing subsidies.
The Improving Service Delivery in EITC for New Yorkers initiative explores ways to enhance access to the Earned Income Tax Credit (EITC) through improved outreach, application processes, and service delivery.
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).
Easy Localization System Access (ELSA) is an Open Source continuous translation and localization system that ensures all content is automatically and continuously kept up to date in the 11 languages most commonly spoken by New Yorkers, using a combination of Neural Machine Translation (NMT) and human Localization vendors.
NYC Mayor's Office of the Chief Technology Officer
The NYC Benefits Screening API provides machine-readable calculations and criteria for benefits screening that power the ACCESS NYC screening questionnaire.
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
