Location: New York (NY)
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).
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ACCESS NYC
ACCESS NYC is an online public screening tool that residents can use to determine the City, State, and Federal health and human service benefit programs for which they are eligible.
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Youth 
Growing Up NYC
Growing Up NYCÂ is mobile-friendly website that makes it simple for families to learn about and access city programs, as well as services and activities available to New York residents.
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ACCESS NYC Patterns
ACCESS NYC aims to increase the accessibility and convenience of discovering and enrolling in government benefits. These patterns support this work by defining the UI and behavior that New Yorkers experience as they use the site.
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Accessibility 
Language and Disability Access in NYC
Description of NYC language and disability access requirements, along with best practices to improve communication between NYC government and its diverse constituents.
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Strategy 
Reducing Poverty and Advancing Equity: A Retrospective
This retrospective looks at the way the NYCOpportunity initiative worked across City government, partnering with agencies to initiate new approaches and enhance city practices. It also highlights key areas of focus for the NYC Opportunity team between 2014 and 2021.
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NYC Benefits Platform: Benefits and Programs Dataset
Data provided by the NYC Mayor’s Office for Economic Opportunity regarding benefit, program, and resource information for over 80 health and human services available to NYC residents in all eleven local law languages.
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Human-Centered Design 
Project Snapshot: Designed by Community Program
The article outlines NYC Opportunity's "Designed by Community" program, which funds and empowers local leaders to create solutions for challenges in marginalized communities. Initially focused on government projects, the program pivoted during the pandemic to support community-led initiatives, with projects ranging from mentorship programs to tech tools for public housing residents.
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Human-Centered Design 
HOME-STAT
HOME-STAT partners existing homeless response and prevention programs with new innovations designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.
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Human-Centered Design 
Project Snapshot: ACS Pathways to Prevention
NYC Opportunity collaborated with the Administration for Child Services (ACS) to design a family-centered process for prevention services, addressing confusion and lack of choice in the current system. By creating tools like the Provider Profile and Family Voice booklet, the team empowered families to choose providers based on their needs while ensuring their feedback reaches ACS. The project aims to improve family experiences and communication with ACS, with plans to expand through testing and future innovations like a web portal.
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Management 
Creating Impact in Digital Government: Successes, Challenges and Strategy of New York City’s Mayor’s Office of the Chief Technology Officer
Across the United States, a number of state and local governments are embarking on digital transformation efforts. This case study is part of the Beeck Center’s Digital Service Teams project, which is learning how leading government digital service units are introducing new approaches to service delivery. Beeck Center researchers are documenting work as it happens, including analyzing challenges and opportunities, and disseminating this information to benefit both the people of New York City and collaborators in other governments.