NYC's My File NYC and New Jersey's unemployment insurance system improvements demonstrate how successful digital innovations can be scaled across various programs, leveraging trust-building, open-source technology, and strategic partnerships.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Unemployment Insurance.
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.
HOME-STAT partners existing homeless response and prevention programs with new innovations designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.
The New York Experience – or “NYX” – aims to transform the customer experience across New York State agencies making our government work better for our people.
This roadmap outlines NYC’s strategy to achieve digital equity by expanding broadband access, improving digital literacy, and fostering cross-agency coordination.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's integrated online application that includes SNAP and Medicaid.
The design system for NYC Opportunity's digital products. It is ideally suited for building catalogs of City services and online applications, providing simple and flexible CSS and JavaScript-based components and utilities for building user interfaces quickly and easily.
