Location: Minnesota (MN)
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City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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Family Benefits in America: 2023 Report Card
This report calculates the cumulative impact of major benefit programs on two types of families and how their benefits change as they move into the labor market and climb the ladder of upward mobility.
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Balancing at the Edge of the Cliff: Experiences and Calculations of Benefit Cliffs, Plateaus, and Trade-Offs
This Urban Institute report explores the impact of benefit cliffs, plateaus, and trade-offs on families receiving public assistance, examining how changes in earnings affect access to essential benefits like SNAP, Medicaid, and housing subsidies.
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Integrated Service Delivery (ISD) Product Office Charter
This charter defines the goals, scope and organization of the “Integrated Service Delivery (ISD) Product Office” charged with planning, implementing, governing, and managing all business transformation, change, and systems modernization efforts related to integrated service delivery, focused initially on integrated eligibility and enrollment.
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Reducing Administrative Burden in Pandemic Relief and Economic Recovery Programs
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
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Connecting residents to climate-resilient green careers
The Green Jobs Career Pathways Tool aims to connect job seekers in Ramsey County and St. Paul with sustainable climate-positive career pathways.
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Hennepin County Web Standards
Hennepin County's (MN) web standards, which define the required or acceptable quality of Hennepin County websites and applications.
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Making Public Benefits More Accessible in Minnesota
This report highlights work with Minnesota and includes nine suggestions for states seeking to launch their own integrated benefits applications
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MNbenefits Demo Site
Demo website for MNbenefits, Minnesota's benefits application that allows applicants to finish an application in 20 minutes or less.
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Four Lessons from Our Journey to Deliver Human-Centered Integrated Benefits
Code for America partnered with the CBPP, Civilla, and Nava to launch the Integrated Benefits Initiative, testing and piloting human-centered approaches to improve outcomes and learn what an optimal safety net could look like. This article describes key takeaways from short-term pilots implemented as part of this project.
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Incremental Steps to Integrated Benefits
This guide outlines ideas for launching an integrated benefits application in stages, and strategies to pilot new tools.
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Building a User Research Compensation Process from the Ground Up in Saint Paul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.