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Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Walking the Walk: Lessons learned from developing policy in the open
Join host Gen Lambert as she welcomes Annie Goodwin and Amy Kirtay to the table for this special edition #DigitalBC Livestream, "Walking the Walk: Lessons learned from developing policy in the open."
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Chief Digital Officer for London 2023 Playback
A 2023 playback from the city of London’s Office of Technology and Innovation of recent efforts to improve data and technology innovation across the city.
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State-level Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
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Government of British Columbia Digital Code of Practice
Digital Code of Practice for the Government of British Columbia to help practitioners implement the government's Digital Principles.
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
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Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Problem Identification & Definition Workshop Facilitation Guide
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
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Start Small and Get Results Sooner: Getting Started with Creating a WIC Online Application
The “Start Small” approach encourages agencies to begin with targeted, manageable improvements in their WIC application process before expanding changes more broadly, fostering easier implementation and measurable early successes.
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Funding Your Digital Service Through the Digital Investment Process
Summary website created by the British Columbia Digital Office about successfully navigating the digital investment process and take a step-by-step approach to secure financial support to build or scale your digital service.
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City of Syracuse Procurement Transformation Project Team Organizational Chart
Organizational chart for the City of Syracuse's procurement transformation project
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United States Digital Service Origins
This is an independent oral history archive documenting the founding and early development of the U.S. Digital Service (USDS) between 2009 and 2015.