Voices of Washington’s Unemployed: Highlights and Analysis From 100 Interviews with Recent Unemployment Benefits Claimants in Washington State
Through the interviews, ULP sought to capture details of claimant experience, see how and why system failures occurred, and make recommendations for reform now—before another financial or public health crisis suddenly causes state unemployment rates to spike.
The report examines the experiences of 100 recent unemployment claimants in Washington, highlighting that the state’s unemployment insurance system is complex, difficult to navigate, and often inaccessible.
It identifies high denial rates, poor communication, and structural barriers that disproportionately affect marginalized groups, and recommends reforms such as improved data tracking, better communication, and a focus on equitable access to benefits.
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